YouTube · 6 hours ago
Technical Product Lead, Support Systems, YouTube
San Bruno, CA
Full-time
Onsite
Senior Level
$147K/yr - $216K/yr
5+ years expYouTube is seeking a Technical Product Lead for Support Systems to enhance user experience through innovative AI solutions. The role involves leading product design, managing product goals, and collaborating with cross-functional teams to leverage AI in support systems.
InternetMusicVideo
Responsibilities
Lead the design of products empowering YouTube’s business organization, aligning with stakeholders and engineering to address business goals. Identify and advocate opportunities to incorporate AI for improved efficiency and user satisfaction
Develop and own the Customer Support product goals and translate it into a prioritized product backlog. This includes roadmapping, continuous prioritization, performing customer discovery, authoring product requirements, and breaking down work planning into epics and stories. Prioritize features and initiatives that leverage AI to create innovative solutions
Collect and analyze data to inform decisions, and communicate insights to build consensus across cross-functional teams
Communicate with executive business partners and influence executive Business Technology leadership. Articulate the value of AI investments in Customer Support
Land releases successfully by working with stakeholders to provide comprehensive communication, documentation, training, troubleshooting, and support
Qualification
Required
Bachelor's degree or equivalent practical experience
5 years of experience in system design or any one of the programming language (e.g., Java, Python, Javascript, SQL)
5 years of experience in technical troubleshooting, and leadership experience in product management or technical solutions delivery
Experience with artificial intelligence technologies such as: Applied AI, Conversational Agents, Agentic AI
Experience in product management, managing product roadmaps with a focus on Artificial Intelligence software products and technologies
Preferred
9 years of experience in systems design, product management, or software engineering roles
Experience working with AI teams or products (including Google and third party applications)
Experience integrating internal systems and defining data architecture for consuming and exposing data from a range of sources to end users
Experience drawing insights from large data sets using AI to drive both business and technology decisions
Experience with design thinking, design sprints, or experiment creation methods
Benefits
Bonus
Equity
Benefits
Company
YouTube
YouTube is a platform for sharing and watching videos, including movies, music clips, and amateur content.
1001-5000 employees
H1B Sponsorship
YouTube has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Late StageTotal Funding
$11.5MKey Investors
Sequoia Capital
2006-10-01Acquired
2006-03-30Series Unknown· $8M
2005-11-01Series A· $3.5M
Leadership Team
Neal Mohan
CEO
Angela Courtin
Vice President, YouTube Marketing Brand, Creative, Culture & Media
Recent News
https://fastcompanyme.com
2026-01-14
2026-01-12
Company data provided by crunchbase