United Scrap Metal, Inc. · 1 week ago
Account Manager
Land O' Lakes, FL
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expUnited Scrap Metal, Inc. is seeking an Account Manager who will play a crucial role in client retention and relationship building. The AM will work closely with the New Business Development team and ensure smooth transitions of new accounts while maintaining strong customer relationships and developing pricing strategies.
ConsultingInformation Technology
Hiring Manager
Kristie Alford
Responsibilities
Work closely with a New Business Development (NBD) teammate and Customer Excellence team members
Earn referrals and retain customers
Work with the NBD teammate on new acquisitions including taking part in negotiations and through the late phase selling cycle
Ensure smooth transitions of new accounts from NBD teammate to AM
Build strong, long-lasting relationships with customers
Develop multiple points of contact within each customer account
Maintain regular contact with the customer base including phone calls, emails, face to face meetings, entertainment, etc. Networking/event attendance is required to build a network as well as entertaining customers
Become a resource to clients by connecting customers together, providing market information, inviting to valuable events, etc
Respond within 24 hours to all customer requests and provide satisfactory solutions
Develop pricing strategy and ensure profitability aligned with company goals
Daily/weekly paperwork and review of strategic opportunistic execution
Develop an understanding of each facet of USM’s services
Utilize CRM (Salesforce) to capture daily activities and ensure alignment with metrics/goals
Use inventory management tool (Shared Logic) to view and provide details on loads to customers
Responsible for contract renewals, negotiations, and developing anchoring strategies
Regularly review each account to validate customer needs are met
Communicate weekly progress of initiatives and goals to National Director of Strategic Accounts
Perform up to 50% travel per month
Qualification
Required
BA/BS degree from an accredited university or college
High level of written and verbal communication skills
Ability to demonstrate innovative problem-solving
Experience managing clients and their programs
Technology proficiency (MS office, CRM (Salesforce or similar), inventory management systems)
Ability to build relationships internally and externally at all levels
Exceptional organizational and time management skills
Be a self-starter demonstrating the ability to work independently while maintaining team role
Substantial administrative and project management skills
Demonstrate a professional demeanor
Ability to meet deadlines
Strong presentation skills, presenting effectively without use of notes
Solid financial and commercial awareness
Work closely with a New Business Development (NBD) teammate and Customer Excellence team members
Earn referrals and retain customers
Work with the NBD teammate on new acquisitions including taking part in negotiations and through the late phase selling cycle
Ensure smooth transitions of new accounts from NBD teammate to AM
Build strong, long-lasting relationships with customers
Develop multiple points of contact within each customer account
Maintain regular contact with the customer base including phone calls, emails, face to face meetings, entertainment, etc. Networking/event attendance is required to build a network as well as entertaining customers
Become a resource to clients by connecting customers together, providing market information, inviting to valuable events, etc
Respond within 24 hours to all customer requests and provide satisfactory solutions
Develop pricing strategy and ensure profitability aligned with company goals
Daily/weekly paperwork and review of strategic opportunistic execution
Develop an understanding of each facet of USM's services
Utilize CRM (Salesforce) to capture daily activities and ensure alignment with metrics/goals
Use inventory management tool (Shared Logic) to view and provide details on loads to customers
Responsible for contract renewals, negotiations, and developing anchoring strategies
Regularly review each account to validate customer needs are met
Communicate weekly progress of initiatives and goals to National Director of Strategic Accounts
Perform up to 50% travel per month
Preferred
3 years' experience in account management with a focus on client service is desired
Company
United Scrap Metal, Inc.
United Scrap Metal is an environmental services company specializing in recyclable commodities management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Marsha Serlin
Founder & Chief Executive Officer
Company data provided by crunchbase