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Central Bank · 2 days ago

Teller

Gravois Mills, MO

Part-time

Onsite

New Grad, Entry Level

Central Bank is seeking a Teller to provide a variety of teller and account services. The role involves handling customer transactions, maintaining cash drawers, and ensuring compliance with banking regulations while delivering excellent customer service.

FinanceFinancial Services

Responsibilities

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts

Explores customer needs and cross-sells services that are in the best interest of the customer

Makes appropriate referrals to other departments

Provides superior service to customers

Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations

Occasional back-up for New Accounts, as needed

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters

Maintain cash drawer within prescribed limits

Purchase from and sell money to vault as needed

Accurately count, receive and disburse cash

Verify and balance assigned cash drawer daily

Maintain cash over and short record

Assist in identifying cash offages

Maintain cash drawer variances within Central Bank guidelines

Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations

Acquire and maintain thorough understanding of security procedures; practice established procedures

Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures

Maintain neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone

Actively listen to our customers, and maintain a friendly, positive and professional attitude

Resolve difficult situations with tact and diplomacy

Look for creative ways to make customers feel appreciated and special

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer

Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals

Make referrals to other business units for traditional and non-traditional banking products and services

Acquire and maintain knowledge of all bank products and services

Attend all required training

Assist others in the department/facility as needed and/or directed

May be assigned vault and/or ATM balancing responsibilities or others

Qualification

Cash HandlingCustomer ServiceBasic Math SkillsPC SkillsAttention to DetailJudgmentCommunication SkillsTeamwork

Required

High school education or equivalent; or high school senior student working in school Cooperative Education Program

Basic math skills

PC And Typing Skills

Attention to detail

Ability to maintain regular and punctual attendance

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner

Must possess good judgment skills and the ability to handle confidential information

Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Regularly required to sit; stand; walk; talk; see and hear

Regularly required to use hands to finger and reach with hands and arms

Occasionally required to stoop, kneel, or crouch

Frequently lift, and/or move up to 25 pounds

Occasionally lift and/or move up to 50 pounds

Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work is normally performed in a typical interior/office work environment

The individual experience little discomfort from noise, dust or other factors

Required to stand for extended periods when providing customer services

Exposed to potentially hazardous condition, i.e., robbery

Receives detailed instructions and procedures to be followed to minimize the exposure