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Arnold & Itkin LLP · 17 hours ago

Referral Relations Coordinator

Houston, TX, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Arnold & Itkin LLP is looking for an enthusiastic and detail-oriented Referral Relations Coordinator to join their team. The role involves serving as the main liaison for all referral partners, managing inquiries, updates, and ongoing communication to strengthen relationships and ensure satisfaction.

LegalProfessional Services

Responsibilities

Conduct regular outreach to referral partners to strengthen relationships, ensure satisfaction, and support continued collaboration

Maintain a professional, prompt, and consistent communication standard that reflects the firm’s values

Address and resolve any confusion related to referred cases, including intake questions, status updates, or point-of-contact issues

Coordinate with internal teams to gather or relay accurate case information to referral partners in a timely manner

Track follow-up needs, outstanding items, and communication loops to ensure nothing falls through the cracks

Maintain organized records of referral partner interactions, call logs, and communication summaries

Assist in creating monthly or quarterly referral reports, including performance metrics and activity tracking

Support internal leadership (CLO) with special projects related to referral outreach, data organization, or relationship initiatives

Identify opportunities to strengthen existing referral partnerships or re-engage inactive ones

Assist with coordination of referral-related events, appreciation initiatives, or outreach campaigns

Provide feedback to leadership on trends, recurring issues, or opportunities for partnership expansion

Qualification

Client relations experiencePartnership managementCRM tools proficiencyCase management systemsMicrosoft OfficeCustomer service mindsetVerbal communicationWritten communicationOrganizational skillsAttention to detail