IFC - Industrial Fumigant Company · 2 days ago
Customer Service Manager
Lenexa, KS
Full-time
Onsite
Entry, Mid Level
1+ years expThe Industrial Fumigant Company (IFC) is a leading provider of Pest Management and Consultation Services to the Food and Commodity Industries. The Customer Service Manager will oversee the customer service department, manage team members, and ensure a world-class experience for customers by handling orders, resolving issues, and maintaining accurate records.
CommercialEnvironmental Consulting
Responsibilities
Oversee and manage all areas of the customer service department
Manage customer service department teammates, including hiring decisions
Provide and oversee relations with customers and IFC teammates including taking orders, preparing quotes, and answering product and shipping questions
Process orders including entering, printing orders and bill of lading. Process invoices for product sales and export orders
Secure shipment quotes, spot quotes and transit times
Log orders and track shipments to ensure adequate delivery times for the customers
Identify, research, and resolve customer concerns and issues
Process required RMA’s
Establish new customers in the CRM system
Verify customer’s required pesticide use licensing and categories to the RUP Database
Maintain knowledge and management of various product stewardship requirements
Maintain and update License Database with accurate customer data
Verify Company Approval List for products against the APL Access Database
Research information on products including calling vendors, manufacturers and locating specific parts, products or literature
Provide literature, catalogs, new customer packets and other special projects
Track shipments and ensure on time delivery, including trucklines, UPS, FedEx and others
Secure the required freight and shipping quotes
Maintain/update customer records; customer typing and parent company in CRM
Maintain/update inventory items; verify descriptions and active codes
Maintain customer and system 'by type' pricing
Conduct product sales reporting
Develop and maintain sales strategies for product and special sales programs
Manage Customer Service Department and teammates
Maintain Various Procurement Systems such as IBX, Ariba, Sterling, SDI and E-Buy
Maintain/update various databases and Excel Spreadsheets by updating the data/pricing
Verify and track orders from the procurement systems
Maintain and update the Company’s Website -Products and Catalog section with new content
Knowledge of Cloud CMS
Purchasing Back-up by verification of purchase requisitions, issue purchase orders to vendors
Verification of product availability from vendor, delivery time status and pricing
Process invoices from the vendors and send them to the accounts payable department
Creating various forms with the use of Adobe Pro Software
Performing data entries and Submitting information to the SharePoint Software
Qualification
Required
Associate College Degree or Technical/Trade/Business School Certificate
1 to 2 years of experience in customer service-related capacity required
Effective verbal, written and interpersonal communication skills
Sound judgment, conflict resolution abilities and decision-making abilities
Excellent telephone techniques and customer service skills
Efficient, data entry skills, accurate typing skills and ten-key calculator by touch
Prioritize workload and good trouble shooting abilities
Good organizational and time management skills
Ability to concentrate in a diverse work setting
Working knowledge of PCs and software applications, including Word, Excel, Access
Picture Manager, Adobe Pro, SharePoint, Publisher, and Cloud CDMS
Strong knowledge of office procedures and equipment
Knowledge and experience related to customer service or sales
Must be physically able to operate a variety of machines and equipment including computer, office equipment, telephone, etc
Physical demands are essentially those of sedentary work
Tasks may require extended periods of time at a keyboard or workstation
Extensive keyboard and computer work with long periods of sitting
Intermittent walking and standing
Constant reaching, handling, talking, hearing, near sight acuity, concentration, judgment, and writing ability
Benefits
Employee discounts
Tuition reimbursement
Dependent scholarship awards
401(k) matching
Dental insurance
Employee stock purchase plan
Health insurance
Life insurance
Maternity leave
Paid time off
Vision insurance
Company
IFC - Industrial Fumigant Company
Since 1937, IFC has provided a full range of products and services exclusively to the food and commodity industries.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2005-09-19Acquired
Company data provided by crunchbase