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Sollis Health · 1 day ago

Front Desk Coordinator

255 Greenwich St 5th floor, New York, NY 10007

Full-time

Onsite

Entry Level

$26/hr - $30/hr

1+ years exp

Sollis Health is looking for a passionate, customer service and hospitality-driven Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. The role involves greeting members, managing patient accounts, and ensuring a high level of customer service.

Health CareHealth DiagnosticsMedicalPersonal Health

Responsibilities

Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service

Access patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation

Enter membership leads and patient demographics into Salesforce

Schedule follow up appointments for medical evaluations, vaccinations and house calls as appropriate

Address any member questions or concerns in a timely manner and escalate them as needed

Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs

Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards

Distribute mail and facilitate mailing items to members and signing for packages on occasion

Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed

Perform related duties as required