Coretechs ยท 13 hours ago
Information Technology Support Specialist
Baton Rouge, LA
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yrCoretechs, LLC is a leading managed services provider based in Louisiana, specializing in cybersecurity solutions for businesses across various industries. They are seeking a Technical Support Specialist to provide technical assistance, perform systems administration, and ensure the security and reliability of clients' IT infrastructure.
Cloud ComputingCyber SecurityInformation Technology
Responsibilities
Systems Administration: Perform administration and maintenance of clients' IT infrastructure, including servers, networks, and systems, ensuring high availability and reliability
Technical Support: Provide remote and on-site technical assistance to clients, resolving issues related to hardware, software, and network connectivity promptly and efficiently
Monitoring and Maintenance: Monitor system performance, identify potential issues, and proactively implement corrective measures to optimize system performance and minimize downtime
Security Management: Implement and maintain security protocols and measures to protect clients' systems and data from cyber threats and unauthorized access
Patch Management: Ensure timely application of patches, updates, and security fixes across clients' systems and infrastructure
Documentation and Reporting: Maintain accurate documentation of system configurations, changes, and incident resolutions. Prepare reports on system performance, incidents, and recommendations for improvement
Disaster Recovery: Contribute to the development and implementation of disaster recovery plans and backup strategies to ensure business continuity for clients
Client Communication: Interact with clients, assess their technical needs, and provide timely updates and clear communication regarding system status and issue resolution progress
Qualification
Required
Strong knowledge and experience in systems administration, including server administration, network configuration, Office 365, DHCP/DNS/Active Directory
Azure AD experience is a major plus!!
Ability to analyze and resolve complex technical issues, demonstrating a proactive and solution-oriented approach
Excellent verbal and written communication skills to interact with clients and internal teams effectively
Experience in working remotely, managing time efficiently, and meeting deadlines independently
Familiarity with cybersecurity best practices and the ability to implement and maintain security measures
Willingness to adapt to changing priorities, technologies, and client requirements
Preferred
Certifications such as Microsoft Certified Systems Administrator (MCSA), CompTIA Network+, or relevant industry certifications are desirable
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Coretechs
Coretechs provides cyber security, cloud computing, and IT support services.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jay Dixon
Managing Partner
Company data provided by crunchbase