Sr. Coordinator, Support Operations jobs in United States
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Capital One · 12 hours ago

Sr. Coordinator, Support Operations

positionRichmond, VA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$53K/yr - $61K/yr
date1+ years exp

Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. The role focuses on providing technical support for laptop and mobile device issues, ensuring effective resolution of internal end user issues.

BankingCredit CardsFinanceFinancial Services
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution
Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
Interact with end users via soft phone or chat modules to resolve software and hardware issues
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new Agents by training and allow others to shadow
Perform other tasks as needed and instructed by your manager

Qualification

Remote help desk supportMac supportWindows OS supportITIL CertificationService NowTroubleshootingCommunication skills

Required

High School Diploma, GED or equivalent certification

Preferred

Associate's Degree in Computer Science, Information Systems, and Engineering
1+ year of remote help desk support experience
1+ year of Mac support experience
1+ year of Windows OS support experience
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate

Benefits

A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Company

Capital One

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Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
dateFounded in 1994
location
Mclean, Virginia, USA
people-size10001+ employees
web-link
http://www.capitalone.com

Funding

Current Stage
Public Company
Total Funding
$5.45B
Key Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M

Leadership Team

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Lo Li
CTO, Managing Vice President Retail Bank
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Daniel Arellano
Senior Vice President, Business Cards and Payments
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Recent News

Benzinga.com
Jim Cramer Says 'Wall Street Doesn't Seem To Care' About Trump's 10% Cap On Credit Card Rates, Warns 'Millions' Will Lose Access To Credit
2026-01-14
IndiaTimes
U.S. Stock Market: S&P 500, Dow Jones hit record highs, Nasdaq ends in green. Top performing, losing stocks
2026-01-14
Yahoo Finance
JPMorgan, Capital One Shares Sink on Trump’s Credit-Card Threat
2026-01-13
Company data provided by crunchbase