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Brown & Brown · 8 hours ago

Employee Advocate I

Oak Brook, IL, USA

Full-time

Onsite

Entry Level

$28.41/hr - $28.41/hr

1+ years exp

Brown & Brown is seeking an Employee Advocate I to join their growing team in Chicago, IL. The Employee Advocate I will provide personalized support to employees regarding their benefits, including addressing inquiries, resolving issues, and maintaining documentation for effective resolution of employee needs.

Insurance

Responsibilities

Respond to inquiries from clients by email, letters or telephone regarding benefits questions, resolving ID card issues, locating healthcare providers, and addressing medical billing or coverage concerns

Advocate and review claim details for corrective processing and benefits application

Obtain and review Contracts, Summary Plan Descriptions and Schedules of Benefits from Carriers to properly explain benefits and/or use for claim review

Follow up with Carriers and/or providers for status on claim issues

Pull employee/dependent details, id cards, as well as provider searches via various carrier systems

Enter all inquiries and notes in internal systems for tracking

Work as a team with Employee Advocacy Department as well as producers, account executives, and account managers

Qualification

Employee benefits knowledgeClaims process familiarityMS OutlookMS WordMS ExcelCPT codes knowledgeICD10 codes knowledgeMedical terminologyInsurance terminologyInternet research skills