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Confidential Jobs · 23 hours ago

Field Engineer Dedicated-GDIT

Seattle, WA, US

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Acuative is a company that has been innovating in the communications marketplace for over 35 years, providing end-to-end solutions for network design, installation, and management. They are seeking a dedicated Field Engineer to program phone sets, provide voicemail support, and troubleshoot telephony issues, ensuring the health of the local telephony infrastructure.

Computer Software

No H1B

U.S. Citizen Only

Responsibilities

Program phone sets (digital, IP and analog)

Perform Moves, Additions, Changes (MACs)

Program requested feature changes

Provide voicemail support

Program mailbox

Complete password resets

Add or delete user mailboxes

Provide break/fix services on telephones

Troubleshoot and resolve phone-/data-cabling issues

Knowledge of station cabling and jacks

Assist in identification and resolution of other vendor line/circuit problems

Troubleshoot issues related to lines/trunks

Coordinate and act as focal point for problem resolution involving service provider

Qualification

PBX/Telephony troubleshootingAvaya systems administrationMulti-tiered ticket handlingNetwork infrastructure standardsITIL-based processesEnglish proficiencyDocumentation skills

Required

8-10 years of related telecommunications experience

Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory)

Must be able to proficiently read, write and speak English

Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support

Experience working with multi-tiered ticket handling/resolution systems

Monitor, maintain and administer the health of the local/core telephony infrastructure

Maintain and administer network infrastructure standards, documentation and fault tolerance

Proficient in administering Avaya systems

Document logical and physical network design changes

Follow ITIL-based process and procedures and escalate for technical assistance

Advise and make recommendations to management concerning infrastructure and related LAN issues

Validate and coordinate all scheduled maintenance

Understand client's operational and sustainment methodologies and processes

Gain familiarity with the client's current voice enterprise infrastructure

Present Monitoring/Test Results and Reports

Perform/support Voice Enterprise Services integration testing as required

Bachelor's Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience

Preferred

Avaya ACIS-level certifications in Aura Communication Manager and CM Messaging

Embedded (R6.X), Contact Center, and/or Conferencing. (Desirable)

Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, and/or Experience Portal with Proactive Outreach Monitor. (Desirable)

Prior experience as an Avaya Tier II helpdesk engineer. (Desirable)

ITIL v3 Foundation (Optional)