Apply on Employer Site

Schaeffler · 17 hours ago

Director - Quality (BIS)

Fort Mill, SC

Full-time

Onsite

Director/Executive

10+ years exp

Schaeffler is a dynamic global technology company that partners with major automobile manufacturers and key players in the aerospace and industrial sectors. The Director of Quality will provide strategic guidance to local Quality Leadership teams, oversee quality audits, and lead the resolution of customer quality issues while ensuring compliance and driving continuous improvement.

AutomotiveIndustrialIndustrial ManufacturingManufacturing

No H1B

Responsibilities

Provide strategic guidance and support to local Quality Leadership teams across Industrial Plants to drive continuous improvement

Champion the use of problem-solving methodologies and tools to address quality concerns and enhance Quality Management Systems

Oversee and support Quality Audits within Business Division plants to ensure compliance and identify improvement opportunities

Lead resolution of escalated customer quality issues, serving as a trusted authority on Customer Quality matters

Negotiate internal agreements with Business Unit leadership to align quality objectives and resources

Implement, monitor, and report on key performance indicators (KPIs) related to quality processes and outcomes

Serve as the Product Safety and Conformity Representative – Business Operative (PSCR-BO) for the North American and Mexico sub-region, adhering to defined roles and responsibilities outlined in P 170010 Annex 1 and associated competencies described in Annex 2

Maintain timely and transparent communication with Schaeffler Management regarding escalated customer issues and quality risks

Negotiate and manage agreements with customers concerning high-impact quality issues, fostering mutually beneficial solutions

Lead escalated complaint management and facilitate high-level customer discussions to resolve critical quality concerns

Coordinate the review and communication of customer-specific quality requirements to ensure alignment and compliance

Actively participate in APQP (Advanced Product Quality Planning) meetings for Industry products to support proactive quality planning

Deliver regional training on key quality topics, including FFQ-A, 8D problem solving, 3x5 Why analyses, and Layered Process Audits (LPA), to build capability and promote best practices

Qualification

Quality Management SystemsStatistical AnalysisProblem-solving methodologiesCustomer ManagementLeadership capabilitiesQuality principles knowledgeSAP proficiencyCommunication skillsRelationship buildingConfidentiality

Required

Bachelor's degree in Engineering or equivalent technical qualification

Over 10 years of experience in the Automotive or Industrial sector, with a minimum of 5 years preferred within Schaeffler

Exceptional engineering expertise combined with strong statistical analysis skills

Demonstrated leadership and management capabilities, with proven ability to lead teams and drive organizational change

Proven track record in customer management and effective stakeholder engagement

Strong problem-solving aptitude with the ability to conceptualize and implement solutions

In-depth knowledge of quality principles, methodologies, and industry best practices

Comprehensive understanding of key business functions, products, and processes within the Business Division

Excellent verbal and written communication skills, including presentation and multi-tasking abilities

Proficient in SAP, MS Office, and other relevant PC applications

Ability to lead by example, build strong relationships, and influence cross-functional teams

Capacity to maintain confidentiality and demonstrate assertiveness when required

Willingness and ability to travel up to 25% to North American Industrial plants, customer sites, and product containment locations

External applicants must be authorized to work in the US without employment visa or other sponsorship

Benefits

Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.

Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.

Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.

Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.