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Brooklyn Academy of Music · 2 hours ago

Associate Director, Front of House Operations Cinema

Peter Jay Sharp Building - Brooklyn, NY 11217

Full-time

Onsite

Lead/Staff, Director/Executive

$75K/yr - $78K/yr

3+ years exp

Brooklyn Academy of Music (BAM) is a multi-disciplinary arts center located in Brooklyn, New York. The Associate Director, Front of House Operations is responsible for the day-to-day management, performance, and accountability of the cinema front-of-house team, ensuring consistent staffing and a high-quality patron experience.

Performing Arts

Responsibilities

Directly manage Assistant Cinema Managers and Floor Staff with clear expectations, documented standards, and accountability

Build and maintain weekly schedules, ensuring appropriate coverage

Offer consistent and frequent feedback and encourage a culture of mutual staff respect, support, and accountability

Lead on hiring, onboarding, and training staff with a focus on fostering a culture of professionalism, reliability, and excellent customer service

Provide conflict resolution interventions for staff, address issues promptly, clearly, and consistently

Open and/or close the cinemas, and provide shift support as needed

Ensure consistent execution of customer service standards, helping to build out a culture of radical hospitality

Serve as an escalation point for patron issues or operational disruptions

Review and approve payroll and time-off requests

Work closely with the Director of Cinema Operations and the Senior Cinema Manager to refine, monitor, and improve concessions and box office operations, including workflows, staffing coordination, reporting, inventory management, and day-to-day operational efficiency with a goal of increasing profit margins

Oversee the front-of-house execution for events in the cinemas, including talkbacks, rentals, and activations, serving as liason with external and internal partners, and ensuring successful staffing for events

Coordinate with the Film, Rentals, General Management, and Production teams in the planning of events utilizing the cinemas. Communicate clear expectations to staff including staff schedules, performance goals, and individual responsibilities

Qualification

Team supervisionCustomer service leadershipOperational judgementGoogle Workspace proficiencyMicrosoft Office proficiencyTessitura experienceMultitaskCommunicationOrganizational skillsAttention to detailSelf-motivatedFast-paced environment

Required

Minimum 3 years of experience directly supervising a team with demonstrated accountability and performance management experience

Strong customer service leadership and operational judgement

Excellent communication and organizational skills

Proficiency with Google Workspace, Microsoft Office

Ability to track and accomplish multiple projects simultaneously and in a timely manner

Highly self-motivated

Exceptional attention to detail

Ability to work in a fast-paced environment

Preferred

Experience with Tessitura

Benefits

Medical, dental, and vision insurance

Retirement plan opportunities including both 401(k) and pension plans

BAM-related benefits including access to BAM's fantastic programming

Company

Brooklyn Academy of Music

Brooklyn Academy of Music (BAM) is the oldest continuously operating performing arts center in the US, founded in 1859 and located in the Fort Greene neighborhood since 1908.

Founded in 1861

Brooklyn, New York, USA

501-1000 employees