Apply on Employer Site

Skyhawk Therapeutics · 2 days ago

Executive Director, Patient Support Services

Waltham, MA

Full-time

Onsite

Director/Executive

$200K/yr - $315K/yr

15+ years exp

Skyhawk Therapeutics is committed to discovering, developing and commercializing small molecule therapeutics that modify RNA expression. The Executive Director, Patient Support Services is responsible for developing patient service strategies and overseeing the Case management and Field Reimbursement teams to maximize patient access to therapies.

BiotechnologyTherapeutics

Responsibilities

Develop patient service strategies that maximize patient access to therapies; design and build patient support programs with outside hub vendor and other providers

Set strategy, identify and select hub partner, and construct a best in class patient support program

Provide leadership oversight and management for the effective functioning of the hub by establishing and monitoring program goals and key performance indicators

Communicate hub performance to stakeholders through dashboards and implement improvement plans as needed

Build and lead strategies addressing patient-level barriers to product access

Drive innovation and drive program enhancements that will optimize customer service and patient access to therapies by identifying emerging opportunities

Establish analytic rigor within patient services and support data-driven decision-making for the commercial business

Build and develop productive working relationships with external service providers and internal cross-functional stakeholders, such as data aggregators, specialty pharmacies and internal commercial operations and legal teams

Ensure effective and compliant implementation of Patient Financial Assistance programs

Lead and manage the Field Reimbursement Team providing clear direction, coaching, performance management and annual goal setting

Qualification

Patient support servicesReimbursement environmentsPharmaceutical complianceStrategic planningOperations managementTeam leadershipBudget managementCollaborationProject management

Required

Bachelors Degree Required / Masters Degree Preferred

15 or more years working in the pharma/biotech space, with at least 10+ years working in patient support services

Strong track record of leading teams, both internal and/or field based

Proactive, results oriented, self-starter with expertise in reimbursement environments

Understanding of the orphan neurodegenerative disease market place and the specific access support needs for patients with Huntington's Disease

Demonstrated ability to build organizational capability and deep experience developing and managing manufacturer hub operations or specialty drug patient services/call center inclusive of FRM field function

In depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and product access requirements

Knowledge of regulations and laws governing the protection of PHI (patient health information), and CMS policies pertaining to access services

Strategic planning and execution skills including operations management, project/budget management, and working effectively with external service partners

Proven track record developing and delivering patient access and reimbursement solutions in a high impact and cost-effective way

Strong background in leading and managing people

A true team player with the ability to work collaboratively with key internal stakeholders

Must adhere to Skyhawk's core values, policies, procedures and business ethics