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GitLab · 4 days ago

UX Researcher

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $150K/yr

GitLab is an open-core software company that develops a comprehensive AI-powered DevSecOps Platform. The UX Researcher will support various product domains, lead tactical studies, and contribute to strategic research to uncover user needs and opportunities.

Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS

Comp. & Benefits

Responsibilities

Be the expert on the users within your allocated area of coverage: know how they use the GitLab, their pain points, their workflows, etc

Collaborate with GitLab designers, product managers and engineers on a wide array of research projects

Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights

Use a wide variety of qualitative and quantitative research methods to apply to research questions

Communicate out statuses and updates of project work to stakeholders

Advocate for and socialize actionable insights independently and in a clear and compelling way to increase empathy

Produce research insights that result in impact

Participate in some of the research fielded by Senior and/or Staff Researchers to gain knowledge and exposure to more complex research projects

Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews

Qualification

Mixed-methods researchEnterprise developer toolsStakeholder engagementQualitative research methodsQuantitative research methodsEmpathyCuriosityOpen-mindednessOrganizational skillsSelf-motivation

Required

Empathetic, curious and open-minded

Deep experience running mixed-methods research

Experience working directly with stakeholders and be comfortable guiding them to the most appropriate research approach (in particular if they have a different opinion)

Experience working in a highly iterative, fast paced environment, and have the ability to pivot with sudden changes in direction

Self-motivated and self-managing, with strong organizational skills

Ability to ramp up to a highly technical domain quickly

Share our values, and work in accordance with those values

Able to conduct research in a fully remote setting