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Blueport · 13 hours ago

Network Support Engineer Tier 2

Walpole, MA

Full-time

Onsite

Entry, Mid Level

$58K/yr - $58K/yr

2+ years exp

Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. In this hands-on, onsite role, you’ll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients.

E-CommerceE-Commerce PlatformsFurnitureMarketingRetail TechnologySaaSSalesSoftware

Diversity & Inclusion

No H1B

Responsibilities

Serve as the Tier 2 escalation point, resolving advanced and complex network issues

Provide guidance and support to the Tier 1 support team

Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols

Monitor network performance, troubleshoot incidents, and improve security

Deploy and test new networking equipment and solutions

Collaborate with internal teams to ensure reliable, high-performance connectivity

Work onsite full-time in our Walpole office (this is not a remote position)

Qualification

Network infrastructure managementTroubleshooting network issuesNetworking fundamentalsHP & Cisco switch CLISpanish language skillsCommunication skillsProblem-solving abilities

Required

2+ years of experience in a call center or technical support environment

Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless)

Practical experience with HP & Cisco switch CLI

Strong communication skills with the ability to understand and explain technical issues to customers

Excellent problem-solving abilities

Preferred

Spanish language skills are a plus

Benefits

401(k)

Health, dental, and vision insurance

Paid time off to rest and recharge

Room for growth and career development

A collaborative, innovative culture where your ideas are valued

Opportunity to work with cutting-edge networking technologies used in hotels and multifamily communities nationwide

Company

Blueport

Blueport is the leading e-commerce platform for furniture, used by the largest retailers in North America to run their omnichannel websites, provide better shopping experiences for their customers and drive sales online and in their stores.

Founded in 2009

Boston, Massachusetts, USA

51-200 employees