Live Nation Entertainment · 2 days ago
Experience Manager - PNC Music Pavilion
Charlotte, NC
Part-time
Onsite
Entry, Mid Level
1+ years expLive Nation Entertainment is the world’s leading live entertainment company, and they are seeking an Employee & Guest Experience Manager for the PNC Music Pavilion. The Experience Manager will be responsible for enhancing employee engagement and recognition programs, as well as improving guest services at the venue.
ConcertsEvent PromotionEventsMedia and EntertainmentTicketing
Responsibilities
Lead communication and engagement efforts through newsletters, day-of-show info sheets, and other tools that connect employees to the venue’s service culture
Curate and maintain the day-of-show employee experience by managing the upkeep of dedicated areas (e.g. tent, room, wall) that not only reduce hassles and boost morale, but spotlight recognition, pertinent venue/show information and key repeatable messages, all to help enhance their overall work experience
Administer recognition programs that celebrate small and large service wins, build a “ONE-CREW” culture, and organize ongoing appreciation events
Serve as venue lead for service-focused training. Partner with managers to deliver staff training, reinforce standards (Safety, Care, Encore, Efficiency), and ensure consistency before, during, and after events
Design and deliver initiatives for service recovery, surprise-and-delight moments, and milestone celebrations (e.g., first shows). Support inclusivity by staying aware of and reinforcing programs that enhance the venue experience for all fans, including those with disabilities or sensory needs and collaborate closely with the Venue Accessibility Coordinator where applicable
In partnership with the General Manager and regional leadership, lead the post-show reporting process by capturing and analyzing guest feedback, service trends, and operational data. Leverage historical show data and performance metrics to identify patterns, anticipate needs, and inform future planning. Translate findings into actionable plans that drive continuous improvement and accountability
Work alongside the General Manager to manage employee Care and Recognition budgets, streamline event-day operations, and identify opportunities to remove friction points for both fans and staff—ensuring efficiency and a smooth, hospitality-driven experience at every show
Build regular touchpoints with venue leadership, regional Fan Services leads and join regional/national Experience Managers to learn, discuss and adopt guest- and employee-focused programs
Qualification
Required
A natural interest in helping others and a heart for service
A passion for delivering engaging and memorable fan experiences
Must be able to maintain composure and organization in an often hectic and loud environment
Be flexible and approach the job with a one team mentality no matter the task
Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA
Familiar with using data and feedback to improve experiences
A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others
Strong problem-solving skills and demonstrated experience finding creative, yet viable solutions
1-3 years' plus of work experience in a comparable role
Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment
Must be able to lift 30 lbs. using proper lifting techniques
Company
Live Nation Entertainment
Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.
Founded in 1996Beverly Hills, California, USA
10001+ employees
H1B Sponsorship
Live Nation Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (23)
2023 (34)
2022 (39)
2021 (39)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$3.72BKey Investors
Public Investment Fund
2025-10-08Post Ipo Debt· $1.3B
2024-12-03Post Ipo Debt· $1B
2023-01-09Post Ipo Debt· $900M
Leadership Team
Chris Loll
Chief Operating Officer, Media & Sponsorship
Rose Kirkland
Senior Vice President, Booking
Recent News
2026-01-13
Company data provided by crunchbase