Finout · 5 days ago
Senior Customer Success Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $170K/yr
3+ years expFinout is a rapidly growing startup focused on transforming cloud cost management. They are seeking a Senior Customer Success Manager to manage a named US book of enterprise accounts and drive customer experience and value realization processes.
Cloud ManagementDevOpsInformation TechnologySoftware
Responsibilities
Full ownership of the customer’s enablement and value-realization processes
Managing the complete customer lifecycle with an emphasis on adoption, renewal, and growth
Proactively identify risk factors and act as the voice of the customer internally
Technical assistance and support collaboration for the entire US Enterprise segment
Become a FinOps trusted advisor with customers with providing tailored recommendations
Work closely with the product team, in order to help drive the direction of the product
Qualification
Required
At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager
Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling
Strong Project Management and customer-relations skills
Ability to provide enablement and customer support to US Enterprise customers
A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight
Preferred
A university degree in computer science, engineering, mathematics or related fields, or equivalent experience is preferred
Benefits
Private Health Insurance: Medical, dental, vision, and life insurance.
Financial Future: 401K Plan.
Work-Life Balance: Hybrid working model (3 days per week in our Midtown Manhattan office) and Unlimited PTO.
Growth: An amazing opportunity to learn and grow alongside a team of rockstars.
Company
Finout
Finout is a cloud cost management platform designed to help businesses optimize and control their cloud spending.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$84.8MKey Investors
Insight PartnersRed Dot Capital PartnersDeloitte Launchpad
2025-01-29Series C· $40M
2024-05-23Series B· $26.3M
2022-11-13Non Equity Assistance
Recent News
2025-10-10
International Business Times
2025-06-30
2025-04-26
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