Amtrak · 1 day ago
Crew Mgmt Representative 1 - 90108664 - Wilmington
Wilmington, DE
Full-time
Onsite
New Grad, Entry LevelAmtrak is a leading provider of rail transportation in the United States, connecting businesses and communities. The Crew Management Representative is responsible for coordinating day-to-day dispatch functions, answering crew employee questions, and ensuring staffing requirements are fulfilled for On Train Personnel.
Service IndustrySoftwareTourismTravel
Responsibilities
Must answer crew employees’ questions, provide information regarding assignments and hours and call crew employees to ensure staffing requirements are fulfilled for T&E positions
Must have good time management skills and a good understanding of Amtrak’s train service and geographical territory
Maintain position rosters in addition to completing weekly work zone bulletins/awards, updating manpower records, coordinating training and work schedules and creating staffing reports
Deal directly with crew employees, field management personnel, crew base support personnel and labor representatives throughout the tour of duty
Other duties as assigned
Qualification
Required
Good problem solving skills
Able to make sound decisions under pressure, self-motivated, positive attitude and commitment towards excellence
Knowledge of labor agreements, hours of service law, seniority rosters, territories where T&E employees are employed
Required to use multiple screens for arrow and CICS, databases, and Microsoft Office to perform job duties
Excellent verbal, written and listening communication skills, pleasant people-oriented personality, excellent phone etiquette required; must be articulate
Will provide direction to T & E Personnel in all interactions
Must answer crew employees' questions, provide information regarding assignments and hours and call crew employees to ensure staffing requirements are fulfilled for T&E positions
Must have good time management skills and a good understanding of Amtrak's train service and geographical territory
Maintain position rosters in addition to completing weekly work zone bulletins/awards, updating manpower records, coordinating training and work schedules and creating staffing reports
Deal directly with crew employees, field management personnel, crew base support personnel and labor representatives throughout the tour of duty
Other duties as assigned
Preferred
On-board/T&E service, crew management, or experience in a crew base support position
Practical work experience with Amtrak labor agreements, safety and environmental regulations and applicable federal codes and statutes governing railroad operations
Benefits
Health, dental, and vision plans
Wellness programs
Flexible spending accounts
401K retirement plan
Life insurance
Paid time off
Reimbursement of education
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
Rail pass privileges
Company
Amtrak
Amtrak is a provider of intercity passenger rail services across the country, connecting major cities and regions.
Founded in 1971
10001+ employees
H1B Sponsorship
Amtrak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (40)
2023 (50)
2022 (52)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$125.7MKey Investors
Federal Railroad AdministrationU.S. Department of Transportation
2024-09-03Grant· $63.9M
2023-09-25Grant· $8.8M
2022-08-18Grant· $45M
Leadership Team
John McSorley
Director of Critical Infrastructure Protection
Recent News
2026-01-05
bloomberglaw.com
2026-01-03
2026-01-03
Company data provided by crunchbase