Avancer Homes LLC - Genesis Day Training Center LLC ยท 11 hours ago
IT Support Specialist (Remote)
United States
Full-time
Remote
Mid LevelAvancer Homes LLC - Genesis Day Training Center LLC is seeking an experienced IT Support Specialist to provide ongoing technical support across their systems and platforms. This role involves troubleshooting, managing website support, and implementing security best practices in a remote environment.
Responsibilities
Provide daily IT support and troubleshooting for users and systems
Support Apple products and macOS environments
Assist with A1 implementation and ongoing system support
Manage and support the hawkeandco.com website (Shopify)
Provide ERP reporting and system support
Support software, hardware, and network-related issues
Implement and maintain security best practices, including access control, monitoring, backups, and updates
Assist with system setups, upgrades, and ongoing maintenance
EDI support and troubleshooting (major plus)
Qualification
Required
Proven experience in IT support or systems administration
Strong technical and analytical problem-solving skills
Experience supporting Apple/macOS environments
Solid understanding of IT security principles and implementation
Ability to work independently and manage priorities
Highly responsive, detail-oriented, and reliable
Comfortable working full-time in a remote role
Preferred
Shopify and ERP experience preferred
EDI experience strongly preferred
Company
Avancer Homes LLC - Genesis Day Training Center LLC
Two dedicated companies with one focused goal, helping Individuals With Intellectual Disabilities live a rich, independent life.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase