Merchant Services/Technical Support Specialist jobs in United States
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Card Network · 8 hours ago

Merchant Services/Technical Support Specialist

positionTroy, MI
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Card Network is seeking a Merchant Services / Technical Support Specialist to support business clients by maintaining and troubleshooting payment processing solutions. The role involves serving as a primary point of contact for merchants, ensuring smooth account operations and resolving technical issues related to payment processing systems.

Credit CardsFinancial ServicesTransaction Processing

Responsibilities

Complete merchant account maintenance requests (e.g., demographic updates, bank changes, account modifications)
Assist merchants with deposits and reconciliation inquiries
Troubleshoot technical and processing issues related to payment terminals, gateways, and system integrations
Provide technical support via phone, email, and live chat
Support POS systems, eCommerce payment gateways (e.g., Stripe, Authorize.Net, PayPal), and terminal setups
Monitor, manage, and resolve support tickets efficiently while maintaining high customer satisfaction
Maintain accurate client records and detailed service notes within CRM systems
Monitor and assist with chargebacks and dispute resolution processes
Ensure compliance with industry regulations and internal company policies
Proactively engage with merchants to ensure satisfaction and identify opportunities to upsell services
Educate merchants on system best practices, fraud prevention, and secure transaction handling
Document recurring issues and solutions to support internal knowledge bases

Qualification

Customer servicePayment processingTechnical supportProblem-solvingCommunication skills

Required

1–3 years of experience in customer service
Excellent verbal and written communication skills
Strong problem-solving abilities with attention to detail
Ability to work independently and manage multiple tasks effectively

Preferred

1–3 years of experience in merchant services, payment processing, or financial services
Familiarity with credit card processing, POS systems, and eCommerce platforms

Benefits

Health, dental, and vision insurance
Paid time off and paid holidays

Company

Card Network

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Card Network provides merchant services such as credit card processing, mobile processing, merchant accounts and check processing services.
dateFounded in 2008
location
Troy, Michigan, USA
people-size11-50 employees
web-link
https://cardnetwork.com/

Funding

Current Stage
Early Stage

Leadership Team

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James Jabero
Chief Operating Officer
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Recent News

GlobalFinTechSeries
InComm Payments Acquires The Card Network, a Leading Gift Card Provider in Australia
2022-10-28
Company data provided by crunchbase