Zirrus · 1 day ago
Director, Information Technology
Winston-Salem, NC
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expZirrus is looking for a visionary Director of Information Technology & Managed Services who thrives on innovation, collaboration, and building high-performing teams. The role involves guiding product strategy, overseeing managed services development, and partnering with teams to deliver best-in-class technology experiences.
Field SupportInternetTelecommunicationsWireless
Responsibilities
Lead and execute multiple high‑impact projects simultaneously
Develop and manage KPIs that drive accountability and results
Oversee budgeting, P&L responsibility, and capital planning
Support pre‑sales managed IT activities, quoting, and delivery of solutions
Serve as advisor between sales, customer success, and implementation teams
Develop and refine IT processes and best practices for efficiency and scalability
Drive product strategy, vision, and lifecycle for Managed Services (ZTS), including client onsite discovery and implementation
Evaluate and enhance IT products and services to elevate customer experience
Lead, coach, and develop high‑performing teams
Partner with Service Desk Manager and Advanced Support Teams for internal/external IT support excellence
Guide costing, documentation, and lifecycle of managed services and special projects
Build strong relationships across customers, suppliers, and internal teams
Promote innovation, continuous improvement, and high standards
Implement new technologies that align with evolving business needs
Boost cross‑department communication and team efficiency
Manage department commitments to ensure successful outcomes during critical situations
Assess project feasibility, costs, and financial requirements
Drive continuous improvement across network and service management operations
Qualification
Required
Bachelor's degree in business, computer science, or engineering
5+ years of leadership/team‑building experience
Background in Infrastructure, Network, Security, and DR design and architecture
Proven experience with cost modeling and analysis
Strategic, long‑range thinker with strong problem‑solving ability
Proven leadership and team‑building skills; adept at change management
Strong communication and interpersonal skills in all formats
Technical aptitude with a passion for continuous learning and innovation
Expertise in networking, infrastructure, cybersecurity, disaster recovery, and SLA tracking
Preferred
Master's degree
Experience in Managed IT Services is a strong plus
Experience with VoIP rollouts, routing protocols, and network topologies (MEF preferred)
Benefits
Medical Benefits — $0 Deductible & $0 Copay
401(k) with up to 9% Company Contribution
Competitive compensation
Company
Zirrus
Zirrus is a fiber internet services firm that specializes in cell phones, smart homes, IT, and managed services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Becky Arnott
Financial Planning and Analysis Business Partner
Company data provided by crunchbase