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Tempus Unlimited, Inc. · 2 days ago

Call Center Customer Service Representative

Stoughton, MA

Full-time

Hybrid

New Grad, Entry Level

$21/hr - $21/hr

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities. The Customer Service Representative will handle a high volume of inbound and outbound calls, providing program-related resource information and resolving issues as the primary contact for consumers.

EmploymentHealth CareNon Profit

Responsibilities

Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution

Ability to learn, retain, and apply information based on training materials, which support program related topics

Liaison to other departments within the company

Qualification

Call center experienceCustomer service experienceBilingualProblem solvingMultitaskingProfessional demeanorAttention to detailTeam playerIndependent work

Required

High School Diploma or equivalent

Ability to multitask

Professional, friendly and understanding of the consumer's situation

Attentive to details

Ability to work efficiently as a team player

Ability to work independently

Working ability to problem solve

Punctual and dependable

Preferred

Call center and phone customer service experience highly preferred

Bilingual preferred: Fluent in English and all languages

Call Center and customer service experience highly preferred

Bilingual a plus

Benefits

Sign on bonus

Work/Life Balance

Paid time off - 25 days per year for full time staff

14 paid Holidays

Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA

Basic Life, Short Term and Long-Term Disability

On-site gym (Stoughton Location) and wellness initiatives

Annual Reviews with merit-based increases

Employee Recognition Program

Financial Wellness - 403(b) Retirement Plan with matching

Continuing Education, Training and Advancement opportunities

Company

Tempus Unlimited, Inc.

Tempus Unlimited exists to provide a continuum of community based services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment.

Founded in 1950