Apply on Employer Site

Walmart Canada · 1 month ago

Director, Learning and Development - Skilled Trades & Facilities Management

Bentonville, AR

Full-time

Onsite

Lead/Staff, Director/Executive

$110K/yr - $220K/yr

5+ years exp

Walmart Canada is a leading retail organization, and they are seeking a Director of Learning and Development for their Facilities & Skilled Trades organization. The role involves architecting the career pathway and learning ecosystem for technical roles, overseeing training strategies, and ensuring compliance and measurable business impact.

DeliveryRetailShopping

Responsibilities

Design, document, and continuously improve a multi‑tier, multi‑trade career pathway (entry → journeyman → senior/lead → supervisor/manager), with clear skills, competencies, and progression gates for each level

Build a unified skills taxonomy and competency maps that tie to job architectures, pay progression, and performance standards

Establish articulation across trades where appropriate (cross‑skilling and stackable credentials)

Lead the build‑vs‑buy strategy for all programs (foundational, OEM/vendor, compliance, simulation/VR, microlearning), balancing quality, speed, and total cost of ownership

Source and manage external providers (trade associations, OEMs, community colleges, ed‑tech) and negotiate enterprise‑class agreements and service levels

Oversee in‑house content development using proven learning methodologies (e.g., job task analysis, DACUM, ADDIE/SAM), ensuring accessibility, consistency, and on‑the‑job transfer

Align programs with U.S. Department of Labor Registered Apprenticeship standards and state apprenticeship agencies; maintain documentation, audits, and reporting

Integrate industry credentials and regulatory requirements (e.g., OSHA/EHS, EPA 608, NFPA/NEC awareness where relevant) into the curriculum and progression gates

Partner with Legal, Compliance, and Safety to ensure programs meet federal, state, and local regulations

Build a durable pipeline for technical roles by leveraging: Internal programs (pre‑apprenticeship, bridge programs, internal mobility, returnships)

Create branded pathway programs that highlight Walmart’s scale, mentorship, tools, and career acceleration; measure yield from each channel and iterate

Implement a frictionless learner journey from hire through mastery: prerequisites, cohorting, rotation planning, OJT hour logging, coaching, assessments, and recertification

Own the operating model and governance for the LMS/LRS and scheduling systems used by the trades population (including mobile/field‑friendly delivery)

Establish capacity planning for classrooms, labs, and instructor resources; optimize schedules to minimize operational downtime

Stand up robust data pipelines to track training completions, skills attainment, time‑to‑competency, utilization, and compliance

Partner with Facilities Operations, Supply Chain, Store/Club Operations, HR/Talent, Safety/EHS, Procurement, and Finance to align learning outcomes with business priorities

Lead a high‑performing team of program managers, instructional designers, and vendor partners; coach field leaders and SMEs engaged in OJT and assessment

Communicate strategy and progress to senior leadership with clear metrics, ROI, and associate impact stories

Qualification

Learning program developmentApprenticeship managementCompetency modelingLMS/LRS proficiencyStakeholder leadershipProject managementChange managementData analyticsTeam leadershipCommunication skills

Required

8+ years building enterprise learning programs for skilled trades, facilities, manufacturing, or field service organizations

4+ years leading multi‑disciplinary L&D teams and large vendor portfolios; proven success with build‑vs‑buy decisions at scale

Demonstrated experience designing DOL‑aligned apprenticeships and managing state/federal compliance

Expertise in competency modeling, job task analysis, and assessment strategies (performance‑based, knowledge‑based, and safety‑critical)

Fluency with modern learning tech (LMS/LRS, mobile learning, xAPI/SCORM), data/analytics, and scheduling/roster management

Strong program management skills with a track record of on‑time delivery across complex, multi‑site environments

Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 5 years' experience in adult learning, training content development, or related area OR 7 years' experience in adult learning, training content development, or related area

Preferred

Experience in retail facilities, distribution/fulfillment, utilities, building services, or OEM service networks

Partnerships with community colleges, workforce boards, and military transition programs; familiarity with grant funding and public–private partnerships

Comfort with simulation/VR, digital badging, skills inference, and AI‑assisted workforce planning

Professional certifications in learning/OD (e.g., CPLP/CTDP) or relevant trade credentials

Bachelor's degree in Education, Industrial/Organizational Psychology, Engineering/Facilities, or related field; Master's preferred

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.