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Amkor Technology, Inc. · 14 hours ago

Manager, Customer Service

San Diego, CA

Full-time

Onsite

Senior Level

5+ years exp

Amkor Technology is a leading provider in the semiconductor industry, and they are seeking a Customer Service Manager. This role will be responsible for overseeing customer service engagements, coordinating responses to customer RFQs, and ensuring effective communication with both internal and external stakeholders.

ElectronicsSemiconductorWireless

Hiring Manager

Erin Coté Martin

Responsibilities

Effectively drive the day-to-day internal/external communication to include responding to customer email and phone inquiries

Respond to and resolve pricing and/or invoice issues by partnering with appropriate groups

Submit customer RFQ's to Salesforce.com

Provide effective updates and be in constant communication with internal and external Amkor stakeholders

Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs

Enter NPI Material Order Request from customer and internal team, requiring attention to detail and delivery monitoring

Track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process

Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility

Involvement in forecast and commit analysis using MS Excel with proficiency with Pivot Tables and VLOOKUP

Qualification

Customer service managementSemiconductors experienceMicrosoft ExcelSalesforce.comSAPERP systemsCommunicationOrganizational skillsProblem-solving skillsTeam collaborationFlexibility

Required

Position requires a Bachelor's Degree and a minimum of 5 years of relevant customer service/account management experience within semiconductors, global manufacturing or other hi-tech fields

Must have excellent customer relationship skills, and be able to handle complex requests

Proficiency with Microsoft PowerPoint and Excel with demonstrated ability to use Pivot Tables, VLOOKUP, etc

Must have strong organizational skills and be able to multi-task and prioritize daily activities

Excellent verbal and written communication skills

Flexibility to work with multiple teams, including other locations

Strong work ethic with flexibility to work hours to support and meet deadlines

Demonstrated experience having direct customer interface

Proven problem-solving skills with an attention to detail

Ability to be self-directed and work independently as well as within a team

This is a career-oriented position that requires flexibility with hours to support the business needs and total commitment towards customer service