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CoreWeave · 11 hours ago

Infrastructure Operations Program Manager

Bellevue, WA

Full-time

Hybrid

Mid, Senior Level

$139K/yr - $204K/yr

3+ years exp

CoreWeave is The Essential Cloud for AI™, focused on providing infrastructure for AI workloads. The Infrastructure Operations Program Manager will operationalize and scale CoreWeave’s bare metal support and RMA programs, ensuring effective communication and alignment between clients, internal teams, and external vendors while improving operational processes and tools.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingCloud InfrastructureInformation TechnologyMachine Learning

No H1B

U.S. Citizen Only

Responsibilities

Own and drive RMA workflows, coordinate with internal teams and vendors to streamline how hardware failures are diagnosed, escalated, replaced, and tracked — and use data to monitor trends, drive accountability, and reduce repeat issues

Lead cross-functional maintenance efforts, helping ensure that both proactive and reactive maintenance (upgrades, replacements, power/cooling work, etc.) are planned, communicated, and executed with minimal disruption to customers — and that post-maintenance reviews are informed by meaningful KPIs

Act as a bridge between Support, FleetOps, and the client by representing the customer’s voice internally and ensuring that field work, hardware tracking, and incident handling are executed cleanly and understood

Build repeatable, measurable processes by turning ad hoc or one-off actions into standardised, trackable workflows that can scale across regions, vendors, and clients — with dashboards or reporting in place to track backlog, resolution time, vendor performance, and program health

Contribute to the overall maturity of the program by helping the team transition to a metrics-driven, well-documented operational model that enables faster time-to-resolution, clearer accountability, and an improved customer experience

Qualification

Technical program managementCloud computingData center operationsLinuxHardware troubleshootingProcess workflowsCommunication skillsProblem-solvingCollaboration

Required

3+ years of technical program management experience in the cloud or high-performance computing space as it relates to server and data center operations

Proven technical project management experience in cloud or high-performance computing, specifically server and data centre operations

Demonstrated technical ability to assimilate complex technical concepts to better operational processes

Proven problem-solving skills and adaptability in a fast-paced environment

Excellent communication and collaboration abilities, with experience working effectively across multidisciplinary internal and external teams

Familiarity with Linux, containerization technologies, and cloud computing concepts

Demonstrated hardware troubleshooting knowledge within an infrastructure space

Expertise in working with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling

Proven experience with implementing process workflows, ticketing systems, data analysis, and tooling/methodology for creating and maintaining detailed documentation for customer-facing reports

Demonstrated leadership ability and excellent communication skills

Problem-Solving & Adaptability: Robust problem-solving skills and adaptability in a fast-paced environment

Applicants must have work authorisation that does not require sponsorship from the company now or in the future