LVT (LiveView Technologies) · 1 week ago
Customer Marketing Manager
American Fork, UT
Full-time
Hybrid
Mid, Senior Level
3+ years expLVT (LiveView Technologies) is focused on enhancing customer engagement and loyalty, and they are seeking a Customer Marketing Manager to lead customer advocacy initiatives. The role involves developing strategies to showcase customer success through various marketing channels, while also analyzing customer feedback to improve products and services.
Information TechnologyNetwork SecuritySecuritySoftware
Responsibilities
Reach out to and cultivate long-term relationships with customers, as well as colleagues in marketing, customer success, and sales
Take part in the strategy and execution of the customer experience from a customer journey and communication perspective for LVT
Act as a voice of the customer - advocate for the customer and consistently conduct interviews (individual, round table, customer advisory boards) to understand pain points and areas of opportunity, and strengths
Leverage interviews and insights to improve the customer journey and communication strategy
Understand, organize, and disseminate this information to the appropriate stakeholders across the company to drive improvements in product development, customer experience, and the sales process
Work with customers and teams across LVT to uncover and tell compelling stories about how our customers are helping the world become safer and more secure with LVT
Uncover, gather, and distribute stories for case studies, videos, and media in partnership with other teams like Brand, Communications, Marketing, and Content
Identify, manage, and develop customer reference and advocacy campaigns
Monitor and analyze customer marketing/advocacy campaign performance metrics and KPIs, providing actionable insights and recommendations to optimize and drive continuous improvement
Gather customer stories and quotes into a central database that can be used by anyone in the organization
Qualification
Required
3-5+ years of experience in customer advocacy, customer marketing, and/or field marketing
Experience working with customers to develop advocacy marketing materials that showcase real-world success and value across multiple channels (case studies, press releases, social media, events, etc.)
Experience building and shaping content and experiences for events like customer summits and customer advisory boards
Curious mind with the ability to ask the right questions to build a strong narrative
Passionate storyteller with the ability to understand industry challenges, trends, and technical concepts to turn them into compelling content
Ability to work well with and develop long-term business relationships with customers and internal teams
Strong desire to win as a team, combined with the ability to work independently
Flexibility to travel as required
Skill in encouraging customers to assist in marketing initiatives. Not afraid to ask customers for favors
Prior experience organizing customer events and campaigns
Prior experience working with sales and customer success organizations
Excited about creating delightful and impactful customer experiences
Outstanding communicator and thinker
Ability to manage multiple, simultaneous projects
Strategic thinker with the tactical skills to execute on ideas
Strong sense of urgency and ability to turn projects around quickly
Strong verbal and written communication skills
Results-driven with analytical chops to measure the effectiveness of advocacy programs
Positive attitude, empathy, and high energy
Strong customer-facing and presentation skills with the ability to establish credibility with executives
Preferred
Preference in working with User Evidence or similar customer story aggregation software
Company
LVT (LiveView Technologies)
LVT provides rapidly-deployable surveillance hardware that runs on our proprietary SaaS platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
Sorenson Capital
2022-06-14Series B· $50M
Leadership Team
Ryan Porter
CEO
Arvind Bobra
Chief Financial Officer
Recent News
2026-01-15
2025-12-11
Company data provided by crunchbase