ServiceSource ยท 4 hours ago
Operations Program Manager
Washington-DC
Full-time
Onsite
Entry, Mid Level
2+ years expServiceSource is an organization dedicated to championing people with disabilities and driving innovation. The Operations Program Manager will oversee operations related to the DoS contract, manage staff, and coordinate financial activities to enhance efficiency and effectiveness within the organization.
Assistive TechnologyCustomer ServiceElder CareNon ProfitReal EstateService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Oversee the Accountable Mail/Classified operation of the DoS contract
Direct and coordinate activities of all General Clerk II employees
Manage staff, preparing work schedules and assigning specific duties
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
Work with management to determine staffing requirements, and interview, train new employees
Train or instruct employees in job duties or company policies or arrange for training to be provided
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
Recruit, interview, and select employees
Interpret and communicate work procedures and company policies to staff
Perform other responsibilities as assigned
Qualification
Required
High school diploma or General Educational Development (GED) required
2-3 years of direct experience required
Must hold or be able to obtain and maintain a Top Secret clearance. Will be subject to a U.S. Government background check/investigation
Customer service oriented and be able to work efficiently in a fast-paced environment
Work well independently and as a contributing member of a team High level of integrity and personal accountability
Ability to read and comprehend simple instructions, short correspondences, and memos, labels and numbers
Ability to effectively present information in one on-one and small group situation to customers, clients, and other employees of the organization
Excellent customer service skills, verbal and written skills and ability to accept and follow directions
Basic typing skills; Working knowledge of Microsoft Office (Word, Excel, Outlook)
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to define problems and provide solutions
Ability to multi-task, organize, prioritize and meet deadlines on a daily basis
Maintain a high level of performance with limited supervision
Benefits
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
Company
ServiceSource
ServiceSource is a 501(c)(3) nonprofit organization with a mission to facilitate services, resources, and partnerships to support people with disabilities, their families, caregivers, and community members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Patterson
Chief Executive Officer
Nate Hoover
Chief Financial Officer
Company data provided by crunchbase