Verve · 1 week ago
Sr. Customer Success Manager
New York, NY
Full-time
Hybrid
Senior Level
$130K/yr - $140K/yr
5+ years expVerve is a company focused on creating efficient and privacy-focused advertising solutions. They are seeking a Sr. Customer Success Manager to serve as the primary contact for advertiser accounts, ensuring client satisfaction and success through effective campaign management and strategic planning.
Ad ExchangeAdvertisingAdvertising PlatformsApp MarketingArtificial Intelligence (AI)Digital MediaMachine LearningMarketingMobile AdvertisingMobile Apps
Responsibilities
Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
Analyze campaign data to identify trends, insights, and areas for improvement
Collaborate with internal teams to implement optimizations and troubleshoot issues
Develop strategic plans to enhance campaign performance and achieve client KPIs
Prepare and deliver regular performance reports, providing insights and recommendations
Proactively identify growth opportunities within accounts and contribute to long-term success planning
Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
Provide feedback to inform product development and feature enhancements
Qualification
Required
5+ years of experience in customer success, ad operations, or programmatic campaign management
Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
Proven success in driving client growth, retention, and satisfaction
Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership
Experience mentoring junior team members and collaborating effectively across functions
Preferred
Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork)
Bachelor's degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus
Benefits
Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances
Support your long-term financial security with our 401(k) Retirement plan with company match
Save on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and Commuting
Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more
Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year
Enjoy peace of mind with paid Parental Leave for life’s important milestones
… and even more reasons to join us!
Company
Verve
Verve’s omnichannel ad platform connects advertisers, agencies, brands, and publishers to people in real time. It is a sub-organization of Media and Games Invest.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$101.48MKey Investors
Silicon Valley BankQualcomm VenturesNGP Capital
2025-06-17Post Ipo Equity· $37.98M
2020-10-06IPO
2016-06-20Debt Financing· $30M
Leadership Team
James Bragdon Slayden III
Director, Agency Trade Desk Partnerships
Kathleen Delaney
Sr Director, Sales and Strategic Client Partnerships
Recent News
2025-11-22
BizWatchNigeria.Ng
2025-11-07
exchangewire.com
2025-10-24
Company data provided by crunchbase