Alexion Pharmaceuticals, Inc. · 1 week ago
Senior Director, DS&AI for CRM AI & Agentic AI Development
Gaithersburg, Maryland, United States of America
Full-time
Hybrid
Director/Executive
$197K/yr - $295K/yrAlexion Pharmaceuticals, Inc. is seeking a Senior Director to lead the strategy and delivery of AI agents within Salesforce/Agentforce. The role involves building a high-performing team and collaborating with business leaders to implement AI solutions that drive measurable business outcomes across various therapy areas.
BiotechnologyHealth CareMedicalTherapeutics
Responsibilities
Build, mentor, and encourage a high-performing unit composed of artificial intelligence researchers, machine learning engineers, and agent creators passionate about CRM-embedded intelligence; establish outstanding practices for modeling, LLM/agent creation, testing, verification, and implementation
Lead creation of CRM-embedded AI Copilots (Field, Medical/MSL, Marketing), Decision Engines (Recommender Agent, Trigger Agent, Digital Twin Agent), and Intelligence Agents (Insight IQ, Market IQ, Care Gaps Engine, Content IQ, Marketing Representative, Influencer/Rising Stars IQ) to provide reliable, impactful insights throughout therapy areas
Co-own the strategic direction and cross-platform development plan for CRM and AI alongside the CRM Program Lead and the CRM Business Product Management team; align AI capabilities with CRM workflows, UX patterns, governance, and sprint processes
Embed technology-based mentorship directly into Salesforce/Agentforce experiences to boost efficiency and minimize obstacles for reps, MSLs, district managers, marketers, and access teams
Work closely alongside franchise leaders, field excellence, omnichannel, IBEX, medical affairs, and market access to translate strategies into AI use cases across Oncology, CVRM, Respiratory, and Rare Disease; ensure global scalability and local market adoption across US, EUCAN, Japan, and International regions
Ensure all models and experiences adhere to Responsible AI, regulatory, and MLR standards
Define clear business value assumptions linked to core outcomes. Partner with IBEX to measure uplift and run A/B tests. Validate impact and drive continuous improvement through AZ Brain’s closed-loop learning cycle
Participate in design councils, governance forums, and executive steering committees; act as the DS&AI partner to the CRM Commercial Lead, collaborating closely with the Global CRM Senior Director to deliver the global program
Qualification
Required
Lead the strategy and delivery of AI agents within Salesforce/Agentforce across multiple therapy areas and regions
Unite LLMs, autonomous coordination, and CRM user experience to deliver tangible business impact linking to revenue, patient starts, engagement quality, operational efficiency, and launch success
Build, mentor, and encourage a high-performing unit composed of artificial intelligence researchers, machine learning engineers, and agent creators passionate about CRM-embedded intelligence
Establish outstanding practices for modeling, LLM/agent creation, testing, verification, and implementation
Lead creation of CRM-embedded AI Copilots (Field, Medical/MSL, Marketing), Decision Engines (Recommender Agent, Trigger Agent, Digital Twin Agent), and Intelligence Agents (Insight IQ, Market IQ, Care Gaps Engine, Content IQ, Marketing Representative, Influencer/Rising Stars IQ)
Co-own the strategic direction and cross-platform development plan for CRM and AI alongside the CRM Program Lead and the CRM Business Product Management team
Align AI capabilities with CRM workflows, UX patterns, governance, and sprint processes
Embed technology-based mentorship directly into Salesforce/Agentforce experiences to boost efficiency and minimize obstacles for reps, MSLs, district managers, marketers, and access teams
Work closely alongside franchise leaders, field excellence, omnichannel, IBEX, medical affairs, and market access to translate strategies into AI use cases across Oncology, CVRM, Respiratory, and Rare Disease
Ensure global scalability and local market adoption across US, EUCAN, Japan, and International regions
Ensure all models and experiences adhere to Responsible AI, regulatory, and MLR standards
Define clear business value assumptions linked to core outcomes
Partner with IBEX to measure uplift and run A/B tests
Validate impact and drive continuous improvement through AZ Brain's closed-loop learning cycle
Participate in design councils, governance forums, and executive steering committees
Act as the DS&AI partner to the CRM Commercial Lead, collaborating closely with the Global CRM Senior Director to deliver the global program
Recruit, lead, and mentor a team of AI scientists, ML engineers, and agent developers dedicated to CRM-embedded intelligence
Establish best-in-class practices for AI modeling, LLM/agent development, experimentation, validation, and deployment into CRM
Integrate AI agent recommendations into Salesforce/Agentforce experiences used daily by field, medical, and marketing teams
Participate in CRM build panels, oversight groups, and senior leadership steering committees
Operate as a DS&AI collaborator with the CRM Commercial Lead and coordinate with the Global CRM Senior Director
Report to the Commercial DS&AI VP while maintaining a dotted line reporting relationship with the CRM Global Head for delivering the CRM global program
Ensure all AI capabilities align with CRM workflows, UX patterns, governance, and sprint processes
Establish clear business value hypotheses connected to revenue, patient initiations, engagement efficiency, operational efficiency, and launch success
Preferred
Senior leadership experience building and scaling agentic AI and LLM-powered products within large-scale CRM environments
Deep hands-on familiarity with Salesforce/Agentforce ecosystems, including data integration, orchestration, and CRM UX patterns
Background in life sciences commercial, medical, or market access functions, with exposure to therapeutic areas such as Oncology, CVRM, Respiratory, and Rare Disease
Practical knowledge of model governance, MLR processes, and Responsible AI frameworks in regulated environments
Expertise in experimentation design, A/B testing, and uplift measurement for enterprise products; comfort partnering with analytics platforms such as IBEX
Experience operationalizing continuous learning systems for agents and LLMs, including feedback loops similar to AZ Brain's closed-loop learning
Shown success leading global programs and landing solutions across US, EUCAN, Japan, and International markets
Benefits
Short-term incentive bonus opportunity
Equity-based long-term incentive program (salaried roles)
Retirement contribution (hourly roles)
Commission payment eligibility (sales roles)
Qualified retirement program [401(k) plan]
Paid vacation and holidays
Paid leaves
Health benefits including medical, prescription drug, dental, and vision coverage
Company
Alexion Pharmaceuticals, Inc.
Alexion, AstraZeneca Rare Disease is focused on pioneering new possibilities for the rare disease community.
Founded in 1992
1001-5000 employees
H1B Sponsorship
Alexion Pharmaceuticals, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (57)
2023 (51)
2022 (29)
2021 (27)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$5.8M2020-12-12Acquired
1999-02-12Post Ipo Equity· $5.8M
1996-02-29IPO
Leadership Team
Frederic Chereau
SVP, Strategy and Business Development
Imran Shakur
Director, IRT and Technology Lead
Recent News
bloomberglaw.com
2025-12-20
Company data provided by crunchbase