Assistant Account Manager I *starting February 9th 2026 jobs in United States
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Nelnet · 2 days ago

Assistant Account Manager I *starting February 9th 2026

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$16.50/hr - $16.50/hr
date2+ years exp

Nelnet Business Solutions is a division of Nelnet, Inc. that provides payment technology and education services to various organizations. The role involves responding to incoming calls and emails regarding payment accounts, resolving issues, and conducting follow-up inquiries.

Financial ServicesInformation TechnologyPayments

Responsibilities

Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles

Qualification

Customer satisfactionCritical thinkingProblem solvingOral communicationStress managementActive listeningTeamworkTime managementAttention to detailOwnership

Required

High school graduate
Two years of related work experience
Ability to consistently meet or exceed department standards
Ability to thrive in a team environment
Accountable and willing to take ownership
Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels
Strong focus on customer satisfaction
Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers
Ability to manage multiple priorities
Strong oral communications skills
Ability to handle stressful situations and meet multiple deadlines
Strong critical thinking and problem solving skills
Excellent accuracy with attention to detail

Preferred

At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements)

Benefits

Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program

Company

Nelnet

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Nelnet provides business, communications, and financial services.
dateFounded in 1996
location
Lincoln, Nebraska, USA
people-size5001-10000 employees
web-link
https://nelnetinc.com

Funding

Current Stage
Late Stage

Leadership Team

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Erin Harms
Chief Financial Officer
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Ben Focht
Chief Information Security Officer, Nelnet Bank
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Recent News

PR Newswire
Nelnet Announces Retirement of President Tim Tewes
2026-01-16
Silicon Prairie News
Invest Nebraska and wider ecosystem help teams of UNL students raise $100k each for their early startups
2025-12-06
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CompanyCam reaches unicorn status with $2 billion valuation — a first for a Nebraska startup
2025-11-23
Company data provided by crunchbase