360 Recruiter Accelerator · 6 days ago
Director Customer Operations
Cleveland, OH
Full-time
Onsite
Director/Executive
$140K/yr - $155K/yr360 Recruiter Accelerator is seeking an experienced Customer Operations leader to enhance customer satisfaction and streamline processes. The role involves directing teams, developing strategies for growth, and collaborating with various departments to ensure seamless customer experiences.
OutsourcingRecruitingStaffing Agency
Hiring Manager
Stuart Weitzman
Responsibilities
Lead, coach mentor team to exceed customer expectations
Cultivate customer relationships by uncovering potential for sustained growth opportunities
Develop strategy for ongoing improvement and growth
Monitor KPIs, analyze feedback, and implement improvements using data insights
Manage budgets and scheduling
Collaborate with sales, operations, and product teams for seamless customer experiences
Qualification
Required
Bachelor's degree
Expertise in deal negotiation, commercial proposals, SIOP process and revenue delivery
Leadership experience
Strong analytics, CRM proficiency, and financial acumen
Excellent communication and cross-functional collaboration skills
Preferred
Background in Manufacturing, private label or co-manufacturing preferred
Operations, Lean/continuous improvement background, preferred
Benefits
Relocation support is provided.
Company
360 Recruiter Accelerator
360 Recruiter Accelerator offers staffing and recruiting services, focusing on the financial services sector.
Founded in 2021
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase