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Sandia Area Federal Credit Union · 1 day ago

REGIONAL BRANCH MANAGER

Albuquerque, NM 87109

Full-time

Onsite

Senior Level

7+ years exp

Sandia Area Federal Credit Union is committed to delivering high-value banking and lending services that strengthen the financial well-being of its members and community. The Regional Branch Manager provides strategic oversight for branch operations, ensuring alignment with organizational goals while fostering collaboration and innovation.

BankingFinancial ServicesNon Profit

Responsibilities

Lead by example, reinforce, and consistently uphold Sandia Area’s Values: Service, Sustainability, Efficiency, Trust, Stewardship, and Growth

Provide strategic leadership to department managers and teams, ensuring alignment with organizational goals and priorities

Mentor and develop leaders within the department, fostering growth and succession planning

Build and lead a high-performing team; set performance targets, foster a culture of continuous improvement, encourage innovation, learning, and adapting best practices to optimize performance

Drive collaboration across departments to ensure cohesive strategies and shared accountability

Oversee large-scale projects and initiatives, managing resources effectively and meeting organizational timelines

Develop and align departmental goals with the broader organizational strategy; ensure all members of the team are meeting performance expectations

Directly or indirectly manage staff with the goal of enhancing professional development and personal growth; provide regular coaching, feedback, and performance evaluations

Optimize resource allocation, including personnel {schedules, tasks, projects}, budget, and other resources, to maximize effectiveness while controlling costs

Oversee the recruitment, interviewing, and hiring process, ensuring candidates align with the credit union’s mission, values, and service culture

Oversee the onboarding, training, and development of new hires, fostering a positive and growth-oriented work environment

Interfaces primarily with Branch Managers to ensure effective operations and minimize potential losses

Provides necessary support to branch and other credit union personnel

Answers questions and provides clarification relating to existing policies and procedures

Oversees training and development of all branch operations staff

Maintains daily contact with branch management, providing support, input, feedback, and guidance concerning daily operations

Manages lending activity on a daily basis, ensure timely closing of loans and cross sell opportunities

Drives strong sales goal results; coaches branch management to achieve established goals

Maintains a well-trained and highly motivated staff

Ensures consistency in processes among the branches

Conducts weekly one-on-one meetings with management to discuss staffing needs and coaching opportunities

Regularly visits branches to gain insight on any needs and to check for adherence to the expected behaviors

Demonstrates expertise with all matters related to branch operations, serving as an operational resource for the Credit Union

Adheres to NCUA and Credit Union regulations, controls, guidelines, policies and procedures, including maintaining accurate member account and loan files

Completes all audit requirements and ensures branch management completes in a timely manner

Monitors outages at branches and assists in finding errors and correcting

Ensures all errors by branch operations are corrected and coaching provided to prohibit repetitive errors

Assist in producing necessary board documents when requested

Accessible during internal and external audits to assist with the required documentation

Consistently reviews policies and procedures and shares any needed changes with management

Prepares management reports and general ledger reconciliations

Oversees review of system exception and quality control reports for branch operations

Acts as a liaison for all departments that regularly work with branch operations

Manages quarterly branch audit obligations and shares results with management

Qualification

Branch operations expertiseStrategic planningLeadershipTeam managementAnalytical skillsInterpersonal communicationProject managementMicrosoft Office proficiencyTime managementTeam collaborationEmotional intelligence

Required

Bachelor's degree in related field

Seven (7) years of applicable experience required with at least Five (5) years in a managerial capacity

Expertise in overall branch activity with a requisite understanding of financial institution operations

Excellent interpersonal communication skills to develop business, motivate employees, and proactively deal with personnel issues

Self-starter, highly motivated, and polished professionally to develop and maintain Credit Union standing and public image within the community

High level of analytical skills to correlate data, review business processes, and reach accurate assessments

Ability to adjust priorities to meet deadlines

High degree of success accepting responsibility and accountability for department and personnel achievements or failures

Ability to strategically plan branch objectives with levels of senior management

Visionary leadership and strategic planning skills to align departmental initiatives with organizational objectives

Strong collaborative skills to foster cross-departmental partnerships

Ability to oversee large-scale projects and manage resources effectively

Advanced communication skills to engage with stakeholders and present ideas clearly

Analytical skills to assess departmental performance and implement improvements

Proven managerial experience and ability to lead and mentor teams

Willingness to engage in difficult situations using outstanding interpersonal skills and emotional intelligence

Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment

Passionate about teamwork and having a positive influence on others; ability to work independently and demonstrate attention to detail

Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities

Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment

Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint

Ability to perform essential functions, including the ability to lift up to 20 lbs. as needed