BCforward · 1 week ago
User Experience Writer
Newton Centre, MA
Full-time
Onsite
Mid, Senior Level
$53/hr - $65/hr
4+ years expBCforward is a professional service and workforce management expert founded in 1998. They are seeking a Senior UX Writer to join their design team and shape in-product language to enhance user experiences across mobile and web platforms.
Information TechnologyRecruiting
No H1B
Responsibilities
Craft high-impact microcopy (buttons, labels, menus) and contextual messaging (tooltips, confirmations, errors, notifications)
Write and refine in-app content for key journeys such as onboarding, servicing, and payments
Design empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load
Partner with Design and Research on usability studies, comprehension tests, and A/B experiments
Collaborate with Analytics to define and track content success metrics (task completion, error rate, CSAT, readability)
Maintain and evolve voice & tone guidelines, content standards, lexicons, and structured content models
Contribute reusable content patterns to the design system (Figma components and specs)
Ensure content meets accessibility (WCAG) and regulatory requirements
Co-define content hypotheses and strategies aligned to product epics and features
Map content across journeys to identify gaps, inconsistencies, and simplification opportunities
Act as the pod’s content lead in stand-ups, backlog grooming, critiques, and reviews
Present work and rationale clearly to stakeholders and incorporate feedback efficiently
Qualification
Required
4–6+ years of UX Writing / Content Design experience for digital products
Portfolio showcasing outcome-driven, in-product writing across mobile and web
Expertise in concise, action-oriented microcopy, IA labels, and error/recovery messaging
Experience planning and interpreting usability testing and A/B tests
Proficiency with Figma and content tooling; able to deliver developer-ready content specs
Excellent communication, presentation, and storytelling skills
Strong command of grammar, style, and brand voice
Ability to manage multiple workstreams in a fast-paced environment
Preferred
Experience working in agile pods or squads
Background in regulated or complex industries
Familiarity with product analytics
Scriptwriting or motion content experience for product education
Benefits
Medical, dental, and vision insurance
Paid holidays
Paid time off (if eligible)
Access to a 401(k)-retirement plan
Company
BCforward
BCforward is an information technology consulting and staffing firm.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Justin P. Christian
Founder/CEO
Jennifer Franklin
Vice President of Solution Delivery
Recent News
2026-01-16
vcnewsdaily.com
2025-06-04
2025-06-04
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