Highmark Health · 7 hours ago
Conversation Designer
CA, Working at Home - California
Full-time
Onsite
Mid Level
$58K/yr - $108K/yr
3+ years expHighmark Health is seeking a Conversational Designer who can conceptualize, develop, and deliver compelling natural language interactions for their members and healthcare providers. The role involves creating scalable conversational content for chatbots and voice assistant products, while collaborating across teams to enhance user experiences.
Health CareHospital
Responsibilities
Gather technical and product-specific requirements, create dialogs and flows, and build prototypes in order to create expressive, scalable, and intuitive conversational content for Chatbots, Virtual Assistants, and omnichannel conversational interfaces
Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for all end-users that aligns with organizational content principles
Propose human-centered content changes using data gathered from how users interact with our conversational products, while balancing the needs of our business partners and suggested edits from senior subject experts
Foster collaboration across multiple teams to solve challenging, and at times, emotional healthcare needs with human-centered design thinking, and communicate solutions with language and storytelling that is on brand
Contribute to the delivery of thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements
Collaborate with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive continuous improvement
Champion of Conversation Design as a practice, driving cultural change without fear of challenging the status quo and reimagining customer experiences across channels
Other duties as assigned or requested
Qualification
Required
Bachelor's degree in Human-Computer Interaction (HCI), UX Design, UX Content or a related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree
3 years Strong portfolio with voice and/or text-based conversational flows for virtual agents or virtual assistants that show how users complete simple and complex tasks as well as examples of mobile application, responsive web, and other digital interface design capabilities
1 year Technical knowledge of the fundamentals of conversational design demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants
1 year Effective verbal and written communication skills (emphasis on grammar and clear language) with the ability to effectively write in different styles and tones as the brand, channel, or situation dictates
Preferred
Direct experience with dialogflowi
1 year Demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services and Insurance
1 year Knowledgeable in creating accessible designs with experience working within reading standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all users
1 year Facilitation, collaboration, and consensus-building skills, with experience in presenting to large cross-functional teams and Senior leadership
1 year Multi-lingual or familiarity with localization and mapping of content into various languages
UX Writing, Conversation Design, Conversational Copywriting, or AI Training Certification or Coursework
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
H1B Sponsorship
Highmark Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase