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XPO · 3 days ago

Customer Service Rep

Ann Arbor, MI

Full-time

Onsite

Entry Level

1+ years exp

XPO is a top ten global provider of transportation services, and they are seeking a Customer Service Rep to assist in handling calls from employees and the public regarding accidents and breakdowns. The role involves performing clerical duties, coordinating service repairs, and providing service excellence to internal customers.

LogisticsShipping Broker

Responsibilities

Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department

Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, train new team members, data entry and invoice payment

Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies

Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul

Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations

Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction

Provide service excellence to internal customers

Collaborate with customers and service center personnel to resolve issues

Qualification

Call center experienceTyping skillsMicrosoft OfficeDOT regulations familiarityTransportation experienceVerbal communication skillsWritten communication skillsInterpersonal skillsOrganizational skillsProblem-solving skills

Required

1 year of related work experience and call center environment

Excellent typing and 10-key skills

Experience with Microsoft Office

Availability to work a variety of shifts, including days, evenings, nights, and weekends

Ability to work independently with little or no supervision and/or in a team environment

Preferred

Familiarity with DOT regulations

Transportation experience

Ability to work independently, with little or no supervision and/or in a team environment

Excellent verbal and written communication skills

Positive, can-do attitude to achieve goals

Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders

Strong organizational and investigative skills

Creativity and good judgment in problem-solving and communications