Vander Hyde Services ยท 1 week ago
Customer Service /Dispatch Supervisor
Grand Rapids, MI
Full-time
Onsite
Mid, Senior Level
$24/hr - $30/hr
5+ years expVander Hyde Mechanical is a family-owned company with over 36 years of experience in providing exceptional service across various systems. The Customer Service / Dispatch Supervisor is responsible for overseeing the daily work of CSRs and Dispatchers, ensuring efficient scheduling, excellent customer experiences, and providing coaching and support to the team.
CommercialConstructionResidential
Responsibilities
Supervise the daily performance of CSR's and Dispatchers
Provide coaching, mentoring, and training for team member development
Monitor call handling, scheduling, and dispatching for accuracy and efficiency
Ensure adherence to company policies, procedures, and service standards
Handled escalated customer calls and resolve issues professionally
Step in to assist with customer calls as needed, including escalations
Assist with scheduling coverage and balance workload distribution
Track and report on customer service performance, call volumes, and team metrics to leadership
Collaborate with leadership and field managers to align customer service efforts with operational goals and ensure consist support for field technicians
Qualification
Required
1-2 years of management or supervisory experience is required
5+ years of customer service experience is required
Dispatching or high-volume call center experience
Strong communication and interpersonal skills
Ability to coach and support team members in a professional way
Detail-oriented with strong organizational skills
Calm, clear decision-making under pressure
Team player who can balance empathy with accountability
Benefits
Comprehensive Benefits: Our employees receive a free health insurance option, along with available coverage for dental and vision, and company-paid life insurance.
Flexibility That Works for You: In addition to PTO, we offer unpaid time off - one of our most appreciated benefits
Career Development: Ongoing training and advancement in a multi-trade environment
Retirement Planning: 401(k) with a company match to help you build your future
Company
Vander Hyde Services
What makes Vander Hyde Different? Integrity, Professionalism and Compassion By Serving with Integrity, Professionalism, and Compassion, Vander Hyde strives to build positive Relationships with the Community.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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