Bozzuto · 6 days ago
Executive Concierge - (Cathedral Heights) NW, DC
Washington, DC, 20016
Full-time
Onsite
Mid, Senior Level
$55K/yr - $57K/yr
2+ years expBozzuto is committed to delivering exceptional experiences and fostering a welcoming workplace. The Executive Concierge role involves leading a team to create memorable first impressions and build lasting relationships with residents while ensuring a high standard of service and community engagement.
ConstructionProperty ManagementReal Estate
Responsibilities
Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
Coaching, mentoring and providing training to other members of the resident services team
Solving problems and providing timely assistance to residents and prospects with care
Planning and executing meaningful events and activities that engage residents and foster a sense of community
Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
Generating awareness, interest and excitement via social media
Encouraging happy customers to share the love by writing reviews on social networking sites
Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
Working weekends or evenings depending on the shift
Building a motivating environment that encourages your team to give their very best
Stepping in and taking responsibility for leading when the PM/APM is not present
Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
Solving problems for your customers and treating them like you would your best friend
Meticulously following up with everyone
Playing an active role in making certain the community is impeccable
Jumping in and covering for team members when needed
Seeking out opportunities to enhance the customer’s experience
Qualification
Required
2+ years' experience in a hospitality, retail, travel or hotel environment
Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content
Outstanding communication skills, both written and verbal
A sharp professional appearance
Competent with various software, apps and computer programs
An eye for detail and a knack for anticipating a customer's needs
A customer-focused mentality
Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)
Benefits
Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
Paid leave. We provide 20 days of paid time off plus holidays.
Retirement planning. We offer a 401k program with a company match.
Tuition reimbursement. Plus, many other programs to support career development and growth.
Company
Bozzuto
Bozzuto operates as a real estate development and construction company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Xiyao Yang
Vice President, Digital Marketing
Stephanie Williams
President of Bozzuto Management Company
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