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Farmer Brothers · 1 day ago

Field Equipment Service Technician

Columbia, MD

Full-time

Onsite

Mid Level

$27/hr - $28/hr

3+ years exp

Farmer Brothers specializes in tea and coffee beverage brewing equipment and is seeking a Field Equipment Service Technician. The role involves providing exceptional service and installation of coffee brewing and beverage equipment, managing parts inventory, and documenting work assignments.

Food and BeverageFood Processing

Responsibilities

Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography

Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations

Participate in "On Call" service including after hours and weekend schedule rotation

Maintain spare parts and equipment levels and reorders within replenishment guidelines

Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer

Participate in the planning, scheduling, and execution of equipment installations

Provide prompt and clear communication

Provide customer feedback/requests to management or inter-departments

The ability to follow outlined service level agreements for customer programs

The ability to manage and prioritize task to meet expectations

Qualification

Mechanical experienceTechnical experienceElectrical experiencePlumbing experienceHVAC experienceProblem solvingCustomer service skillsCommunication skillsDecision makingCollaboration

Required

High school diploma or equivalent required

Minimum of 3 years of Mechanical and technical experience required

Valid driver's license with clean driving record

Able to travel within 100+ mile radius of branch location

Ability to problem solve and diagnose equipment issues

Ability to lift up to 60 lbs frequently

Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations

Good oral and written communication skills

Good customer service skills

Able to be fully supportive and stand behind business goals

Readily identifies issues, problems or opportunities

Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job

Is aware of impact self has on others

Use active listening and communicates effectively with customers or management

Ability to identify new opportunities and proactively work to grow the business

Able to build rapport and cooperative relationships with customers

Use sound business judgement

Decision making skills

Able to work independently with little supervision