Apply on Employer Site

Mom's Meals | A Purfoods Company · 2 days ago

Customer Service Representative

Des Moines, IA

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Mom's Meals is the leading national provider of refrigerated home-delivered meals in the healthcare market, and they are seeking a Customer Service Representative to serve as the front line to their customers. This role is responsible for providing excellent customer service while efficiently processing meal orders for clients.

Food and BeverageHealth CareNutritionWellness

Responsibilities

Handle inbound and outbound customer service calls with our clients placing their meal order

Address questions, and provide exceptional customer service

Input order information into the appropriate client order screen

Document all conversations with client into client information database

Ensure all assigned clients are contacted and have an order on file

Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

Work quickly and efficiently without making the client feel rushed

Qualification

Customer service experienceMicrosoft Office SuiteCall center experienceCRM systemsDeescalation skillsBilingual (English/Spanish)Clear oral communication