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General Dynamics Information Technology · 1 day ago

ServiceNow Service Portal Subject Matter Expert

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

General Dynamics Information Technology is seeking a ServiceNow Service Portal Subject Matter Expert to transform technology into opportunity. The role involves leading the architectural design of ServiceNow solutions, developing custom service portals, and ensuring optimal user experience while collaborating with stakeholders to define requirements.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance

Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience

Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements

Implement and configure portal pages, themes, and branding

Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency

Customize workspace layouts, components, and data visualizations

Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records

Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements

Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange

Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation

Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops

Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards

Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams

Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability

Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates

Grow junior talent through mentoring, partnership, and technical reviews

Author, review, and lead the creation of white papers and contract artifacts

Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations

Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement

Create estimations on effort required to produce ServiceNow functionality

Qualification

ServiceNow architectureServiceNow Service PortalJavaScriptREST APIsITIL frameworksAngularJSHTMLCSSXML data processingAgile software testingProblem-solving skillsCommunication skillsTime management skills

Required

Technical Training, Certification(s) or Degree

10+ years of related experience

Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules

Proven expertise in ServiceNow Service Portal development and custom widget creation

Proven experience with the configuration and optimization of ServiceNow Workspaces

Strong proficiency in JavaScript, AngularJS, HTML, and CSS

Proven experience with XML data digestion and generation, and integration with external systems

Strong proficiency with integration technologies like REST APIs, SOAP, and web services

In-depth understanding of ITSM processes and ITIL frameworks

Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms

Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

Ability to identify, understand, document, and create functionality aligning with customer value streams

Ability to produce level of estimates and basic deployment plans for ServiceNow functionality

Strong organizational and time management skills while working in a rapid software development environment

Ability to identify and learn new technologies quickly

Excellent communication skills for collaborating with both technical and non-technical stakeholders

Strong analytical, problem-solving, and debugging skills

Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start

Must possess and maintain an active Secret Clearance

US Citizenship Required

Preferred

Additional ServiceNow certifications strongly preferred

Benefits

Comprehensive benefits and wellness packages

401K with company match

Competitive pay

Paid time off

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees