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Legends Global · 23 hours ago

Venue Technology Supervisor – Yankee Stadium

Bronx, NY

Full-time

Onsite

Entry, Mid Level

$28/hr - $32/hr

2+ years exp

Legends Global is the premier partner to the world's greatest live events, venues, and brands. The Technology Supervisor will be the principal point of contact during events at Yankee Stadium, supporting technology for client experience and hospitality services, while supervising a small team to ensure smooth operations.

HospitalityMarketingSports

Responsibilities

Provide level one and two POS (Point-of-Sale) support for all system problems and manage the escalation of these problems with inside and outside service providers when necessary

Maintains a high level of support and client satisfaction at all times

Prioritize time sensitive requests and make smart decisions to ensure minimal internal or external guest impact

Ensures all known issues are ticketed and addressed via the Service Desk. Known issues and break-fixes implemented shall be documented and shared with the respective IT groups

Produces post event reports, highlighting successes, challenges with proposed solutions, and outstanding issues. These will be shared and supported along with the larger technology team

Understands support contracts and internal support options. Follows standard procedures to rapidly resolve issues

Verifies that reported issues have been fully addressed; checks to ensure expected functionality has been resumed

Assists with regular preventative maintenance and cleaning

Assists with inventory and asset management

Communicates with Legends technology team members to ensure they are well informed and trained to support the equipment at the venue

Assist the Operations teams to ensure they are effectively utilizing the provided technology

Recommend further user training to the operations managers as appropriate

Responsible for communicating, promoting and adhering to IT standards

Manage the pre-event facility walk-through to ensure all systems are operational prior to and during events

Ensure that replacement of defective hardware is completed before, during, and after events

Maintains a thorough knowledge of the organization and adheres to all organizational standards

Work with third-party vendors to support multiple POS solutions

Other duties as assigned

Qualification

POS systems supportSupervisory experienceNetwork troubleshootingCustomer service skillsTechnology trainingWindows operating systemsInterpersonal skillsDetail orientedProblem-solvingTeam collaborationCommunication skills

Required

Associate's degree or equivalent combination of education and related experience and/or training

Two plus years of working with and supporting POS systems

Two plus years of supervisory experience required

Excellent interpersonal, written, and oral communication skills required

Must be detail oriented, organized, and responsible

Strong customer service and presentation skills

Able to motivate themselves and a team to work together in the most efficient manner

Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the systems they manage

Able to analyze user needs, problem-solve and reach acceptable solutions

Able to perform effectively with supervision, either independently or as a team member

Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications

Good understanding of network troubleshooting including TCP/IP, VLAN's, and wireless

Experience working with managed service providers

Able to maintain confidentiality of information and systems

Knowledge of security, compliance requirements and practices

Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day

Ability to lift up to 10-30 pounds, occasionally 50 pounds

Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as are necessary or desirable to meet business needs

Must be available and willing to work a non-standard work schedule including weekends and holidays as are necessary or desirable to meet the business needs