ServiceNow Technical Lead jobs in United States
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CGI · 11 hours ago

ServiceNow Technical Lead

positionSalt Lake City, UT
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$99K/yr - $174K/yr
date8+ years exp

CGI is a leading IT and business consulting services firm looking for a talented and experienced ServiceNow Technical Lead to join their team in Salt Lake City, UT. The role involves overseeing ServiceNow projects, managing CMDB, and providing strategic guidance to clients while coordinating between onshore and offshore teams.

AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
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H1B Sponsor Likelynote
Hiring Manager
Rob Sheard
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Responsibilities

Act as the primary point of contact for the onshore client team
Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution
Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions
Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on Configuration Management Database (CMDB) and related modules
Lead efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards
Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases
Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements
Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data
Define and implement reconciliation rules, CI classes, and data models to align with business needs
Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards
Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards
Prepare and present project updates, roadmaps, and status reports to client stakeholders
Manage risk, dependencies, and issues while proactively identifying opportunities for improvement
Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables
Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices
Establish and enforce governance frameworks for CMDB and platform usage
Ensure adherence to security, compliance, and regulatory standards

Qualification

ServiceNow developmentCMDB managementServiceNow upgradesJavaScriptIT Service ManagementIT Operations ManagementREST/SOAP APIsStakeholder managementServiceNow certificationsLeadershipCommunication skillsPresentation skills

Required

8+ years of experience in ServiceNow development, implementation, and administration
Proven track record in managing CMDB, Discovery, and Service Mapping activities
Significant experience in ServiceNow upgrade activities and platform maintenance
Proficiency in scripting languages (JavaScript, Glide scripting)
Expertise in ServiceNow modules: CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) -- Discovery, Service Mapping
Knowledge of integration methods (REST/SOAP APIs, MID Server configurations)
Familiarity with ServiceNow reporting and dashboard creation
Experience in leading teams across onshore and offshore locations
Strong communication, stakeholder management, and presentation skills

Preferred

ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas
Bachelor's degree in computer science, Information Technology, or a related field

Benefits

Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

Company

CGI

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Glassdoor3.8
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CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
dateFounded in 1976
location
Montréal, Quebec, CAN
people-size10001+ employees
web-link
https://www.cgi.com

H1B Sponsorship

CGI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)

Funding

Current Stage
Public Company
Total Funding
$1.2B
2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO

Leadership Team

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François Boulanger
President and Chief Executive Officer at CGI
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Raymond McMann
VP, Global Oil & Gas Industry
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Recent News

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2026-01-13
PR Newswire
CGI named a Major Contender in Everest Group's 2025 PEAK Matrix® Assessments for GCC set-up and transformation capabilities in India
2026-01-09
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Cyber security frontiers: 2026 outlook
2026-01-09
Company data provided by crunchbase