Sparibis · 9 hours ago
Help Desk Tier II- Unified Communications
Alexandria, VA
Full-time
Onsite
Mid Level
3+ years expSparibis is seeking a Help Desk Tier II professional to provide specialized support for Unified Communications. The role involves troubleshooting complex issues, managing UCC platforms, and ensuring high levels of customer satisfaction while supporting Microsoft 365 applications and coordinating audio/visual setups.
Cyber SecurityData ManagementDatabaseProperty Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems
Leads architecture and support of unified communications (UCC) platforms and integrations
Will be responsible for integrating UCC tools with Microsoft 365 and network systems
Respond to ServiceNow tickets for workstation issues
Support Microsoft 365 applications (Teams, VoIP)
Support Teams meetings, webinars, and VoIP devices
Design and manage Teams Phone and VoIP infrastructure
Coordinate audio/visual setup for events and board meetings
Support digital signage and Teams Room devices
Manage endpoint provisioning using Intune
Troubleshoot and assist with VPN, wired/wireless connectivity, remote access tools, and hardware/software issues
Perform account provisioning and workstation imaging
Support mobile devices and asset management
Perform account provisioning and workstation imaging
Track, manage, and provide monthly update on Help Desk utilization
Coordinate with Tier 3 help desk for firewall and routing issues
Mentor Tier 2 UCC staff and support VIP events
Conduct and participate in post-incident retrospectives and issuing Root Cause Analyses
Attend provided training as requested
Will always maintain a high level of customer satisfaction and professionalism
Support Teams Phone and Call Manager
Qualification
Required
Must be able to obtain and maintain a Public Trust security clearance
3+ years professional experience providing Tier 2 Help Desk experience
Bachelor's degree in information technology or equivalent experience
Must be able to be onsite in Alexandria, VA from 7:00am – 5:00pm EST Monday-Friday for project execution
Experienced integrating UCC tools with Microsoft 365 and network systems
Experience supporting Microsoft 365 applications (Teams, VoIP)
Support Teams meetings, webinars, and VoIP devices
Design and manage Teams Phone and VoIP infrastructure
Experience supporting Microsoft 365 applications (Outlook, Word, Teams, VoIP, Intune)
Experience with digital signage and UCC integrations
Must have experience coordinating A/V setup for events and board meetings
Experience troubleshooting VTC and audio bridging issues
Experience providing support for Windows 11 basics
ServiceNow help desk ticketing systems experience required
Experience providing mobile device support
Experience troubleshooting and support with VPN, wired/wireless connectivity, remote access tools, and hardware/software issues
IT asset management experience
ServiceNow Help Desk and Administration experience required
Proven experience resolving tier 2 help desk tickets promptly and effectively
Customer service driven
Excellent written and verbal communication skills
Must be detail oriented
Preferred
Microsoft Teams Administrator Associate certification preferred
Company
Sparibis
Sparibis is a solutions and services firm that provides consulting solutions, cyber security engineering, and data management services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase