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Houston Methodist · 10 hours ago

Quality Outcomes Specialist (CPHQ Preferred) Willowbrook

Houston, TX

Full-time

Onsite

Mid Level

4+ years exp

Houston Methodist is a leading healthcare provider, and they are seeking a Quality Outcomes Specialist. This role is responsible for assessing clinical systems to ensure safe and effective patient care while promoting quality improvement and patient safety initiatives.

Health CareMedical

Growth Opportunities

Responsibilities

Assess and facilitate clinical systems and/or processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable

Identify outcomes variances, taking initiative for timely resolution of potential concerns

Utilize ability to synthesize an analysis of complex systems, developing and implementing solutions to improve complex processes and goals

Support and promote the organization-wide clinical performance improvement/patient safety program and culture

Serve as departmental expert for areas of expertise, sharing knowledge, effective tools and educational materials as appropriate

Lead facility partners to bring expert assessment and problem solving skills to ensure reliable, safe systems of care for all patients

Develop and maintain positive working relationships with leadership, physicians, colleagues and peers and work collaboratively to achieve desired outcomes

Collaborate and effectively communicate and drive culture of safety and high reliability initiatives; partner with leadership and clinicians to implement improvements

Manage project and process improvement expectations to stakeholders, sponsors and others advising them on project progress, potential issues, obstacles, conflicts or challenges

Serve as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements

Support leadership with the development and implementation of quality improvement and patient safety process changes

Make recommendations for unit-based process change activities

Evaluate the effectiveness of process change initiatives

Facilitate and lead process and performance improvement teams and initiatives

Participate in and facilitate unit-based and departmental process change activities

Track, analyze, and use data for trending and develop appropriate action plans and strategies in collaboration with clinicians and leadership

Abstract pertinent information and enter into department databases using standardized methods and processes to maintain data integrity

Present meaningful reports and analysis with measurement description, statistical information, and benchmarking information

Create and present executive summaries as needed to various audiences to drive change

Focus on implementing and reinforcing principles that support a high-reliability organization

Contribute to the continued improvement of patient safety practices, employ evidence based practice and research high reliability practices through national Patient Safety Organizations

Facilitate systems’ design to hardwire patient safety processes

Utilize efficient and cost-effective work practices with department resource and supplies; provide recommendations to reduce expenses

Facilitate performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances

Identify and recommend opportunities for improvement in accordance with hospital leadership

Analyze and assess present and future needs, trends, challenges, and opportunities related to hospital processes and operations

Communicate innovative and best practices to hospital leadership and clinicians

Identify opportunities to align policy and procedure with regulatory/accreditation requirements

Qualification

CPHQ certificationQuality ImprovementPatient SafetyData analysisProcess improvement toolsLeadership experienceComputer skillsEnglish proficiencyCommunication skillsInterpersonal skillsPresentation skillsTeam facilitation

Required

Bachelor's degree in nursing

Four years of experience in direct patient care activities in a hospital setting

Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)

Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement

Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership

Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results

Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes

Computer skills to include Excel, Word, and PowerPoint

Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement

Ability to work independently and interdependently

Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality