RI International · 2 weeks ago
Application Support Technician - EHR
United States
Full-time
Remote
Entry, Mid Level
$23/hr - $26.44/hr
1+ years expRI International is dedicated to empowering individuals on their recovery journey, aiming to revolutionize healthcare through innovative solutions. The Application Support Technician is responsible for analyzing, designing, developing, and maintaining EHR and organizational software systems while providing technical support and troubleshooting for users.
ConsultingHealth CareManagement ConsultingTraining
Responsibilities
Provide technical support to healthcare providers and staff using the EHR system, assisting with system navigation, data entry, and workflow optimization
Address and resolve user queries, ensuring users understand how to use the application effectively
Offer guidance on system features, workflows, and best practices to improve operational efficiency
Assist users with data entry issues, ensuring accurate and timely information is inputted into the system
Troubleshoot and resolve technical issues related to the EHR system, including login problems, data entry errors, and system crashes
Process new hire requests for system access and application permissions across relevant systems
Handle access requests for terminated staff, ensuring proper deactivation of user accounts and secure data handling
Grant and manage user permissions to ensure staff have the appropriate access to relevant tools and data within the EHR system
Diagnose and troubleshoot system-related issues, including login problems, data discrepancies, and system performance disruptions
Investigate and resolve workflow disruptions, ensuring minimal impact on healthcare operations and patient care
Assist with identifying and implementing improvements in EHR system workflows to enhance efficiency and user satisfaction
Provide ongoing feedback to help refine and improve system performance and user experience
Document common issues and solutions to build a knowledge base for future reference and user training
Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies
Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified
Collaborate with IT teams or third-party vendors as needed to resolve complex technical issues
Performs other related duties as assigned
Qualification
Required
1–3 years of relevant work experience or equivalent experience, or an associate's degree in a computer-related field
Experience with EHR systems such as myAvatar, Netsmart, Epic, Cerner, or similar platforms required
Knowledge of Microsoft Office Suite
Knowledge of healthcare applications
Skill in coordinating and working with multiple locations
Ability to translate business-related and service delivery language to EHR configuration requirements
Ability to translate technical concepts to all levels of the organization
Proficiency in HIPAA requirements and how they relate to information systems
Excellent interpersonal skills
Effective written and verbal communication skills
High attention to detail and analytical processing
Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
Must be able to pass a seven-year background check
Must be able to pass substance abuse testing and/or tuberculous testing (if applicable)
Must be able to obtain designated fingerprinting clearance in applicable states
Must be able to pass education verification check
Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position)
Preferred
Associate's degree in Health Informatics, Information Technology, Healthcare Administration, or a related field preferred
Minimum of one (1) year in behavioral health, healthcare IT, or clinical workflows is preferred
Benefits
Competitive health, dental, and vision insurance
Access to mental health resources and wellness programs
Strong retirement plan with company matching
Generous paid time off
Ongoing opportunities for professional development and training
Company
RI International
With more than 51 programs across the U.S. and abroad, RI specializes in Crisis, Health, Recovery and Consulting Services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Covington
CEO & President
Paul Galdys
Deputy CEO
Recent News
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2025-05-08
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