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Exela Technologies · 5 days ago

Customer Services Rep

Columbus, OH

Full-time

Onsite

New Grad, Entry Level

Exela Technologies is a company that offers comprehensive health and wellness plans and is seeking a Customer Services Rep. The role involves operating and maintaining printing equipment, handling mailroom operations, and providing customer service support to employees regarding mail services and printing requests.

Enterprise SoftwareInformation TechnologyManagement Information Systems

Responsibilities

Operating and maintaining equipment: This includes managing various copiers, printers, binding machines, shredders, and other print finishing equipment

Handling print jobs: Tasks like preparing print files, producing reports, agendas, flyers, and marketing materials, and performing complex color copy work fall under this category

Finishing and binding: This involves binding documents using various methods, perforating, trimming, cutting, folding, and stapling

Quality control: Ensuring the accuracy and completeness of printed materials and troubleshooting issues like paper jams or ink shortages are crucial aspects of the role

Receiving and processing mail: This includes retrieving mail from the post office, sorting it by department or recipient, and handling certified or registered mail

Preparing outgoing mail: Tasks involve weighing mail, applying postage, packaging, labeling, and arranging for pickups by postal services or couriers

Package handling: Receiving, tracking, and distributing incoming and outgoing packages, including overnight shipments, is a common duty

Digital mail processing: Depending on the organization's use of technology, the role might also involve scanning incoming mail, creating digital files, and routing them electronically to the appropriate recipients

Monitoring and ordering printing and mailing supplies to maintain adequate stock levels

Maintaining accurate records of print and mail volumes, job completion logs, and tracking information

Performing minor repairs and coordinating with technicians for more complex issues

Responding to inquiries from employees regarding mail services, package tracking, and printing requests

Ensuring the mailroom is kept clean, organized, and free from hazards

Some positions may involve driving to the post office or other locations for mail pickup and delivery