Arrow Pest Control ยท 4 days ago
Call Center Agent (Client Experience & Inside Sales)
Morganville, NJ
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expArrow Pest Control is seeking an experienced Call Center Agent to join our Client Experience Division. This role focuses on customer service, appointment scheduling, inside sales, and client retention for a fast-paced service company.
CommercialEnvironmental ConsultingEnvironmental EngineeringResidential
Hiring Manager
Stewart Lenner
Responsibilities
Answer inbound customer calls with professionalism and accuracy
Schedule pest control services and coordinate with field technicians
Conduct outbound follow-up calls and service reminders
Support inside sales by identifying customer needs and recommending service programs
Maintain detailed notes and data in CRM systems
Assist with client retention and proactive outreach
Work collaboratively with the Customer Experience and Operations teams
Deliver exceptional service that aligns with the company's Core Values
Qualification
Required
Minimum 2 years of call center experience required
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
High attention to detail and accuracy
Positive, team-oriented attitude
High School Diploma or equivalent (required)
Preferred
Experience in a service-based company preferred
Bilingual candidates are a plus
Benefits
Health, Dental & Vision Insurance
Long-Term Disability
Company-Paid Life Insurance
401(k) with Company Match
Paid Training
Growth opportunities within a family-owned company
Company
Arrow Pest Control
Arrow Pest Control provides termite control, rodent control, bed bug control, and stinging insect control services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Stewart N. Lenner
President & Owner
Company data provided by crunchbase