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Kaiser Permanente · 2 days ago

Managerial Consultant II - Performance Improvement

Pleasanton, CA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Kaiser Permanente is focused on solving complex operational challenges to achieve sustained best performance for their members and communities. The Managerial Consultant role will implement performance improvement best practices and manage projects to align diverse stakeholders with strategic business initiatives.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship

Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across one or more functional tracks or workstreams by assisting in the identification and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; and making presentations and providing reports to various audiences as appropriate

Supports and may contribute to business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior team members to facilitate the development, refinement, and articulation of the business strategy; evaluating performance metrics, standards, and methods to establish business success; assisting in the development of strategic roadmaps for solution development and deployment; collaborating with cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; and managing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives

Develops requirements for small-to-mid-scale business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging business requirements gathering methodologies to identify business, functional, and non-functional requirements; and assisting in the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions

Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by building a working understanding of how current processes impact business operations across one or more domains; mapping current state against future state processes; engaging stakeholders to identify the operational needs and impact of requirements on upstream and downstream solution components; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and assisting in the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes

Manages projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; and resolving or escalating risks or issues as appropriate

Participates in change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; collaborating with senior management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; using appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change

Performs assessments of strategic performance metrics under the guidance of more senior team members to support business initiatives by working with data analytic teams to translate business requirements into analytic specifications; using appropriate data analysis tools and approach to assess business performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); conducting statistical analyses and/or testing to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis

Serves as an advocate for continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, training seminars, and/or speaking events as appropriate; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; and providing training and guidance to stakeholders as appropriate

Supports compliance of work activities by adhering to KP, departmental, and/or business line policies and procedures

Qualification

Data AnalysisPerformance ImprovementProject ManagementBusiness StrategyChange ManagementStakeholder EngagementHealth Care IndustryDiversityEquityInclusion SupportLearning AgilityCommunicationProblem SolvingTeamworkCritical ThinkingFacilitation SkillsConflict Resolution

Required

Bachelors degree from an accredited college or university and Minimum two (2) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business Administration, Public Health, Health Services Administration, or related field OR Minimum five (5) years experience in consulting, project management, data analytics, operations or a directly related field