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eCosmetics.com · 1 day ago

Customer Experience Associate - Beauty eCommerce

Pompano Beach, FL

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

eCosmetics.com is one of the fastest-growing online beauty retailers, seeking a Customer Experience Associate to be the voice of their brand. The role is ideal for college students looking for part-time work, focusing on helping customers shop smarter and providing excellent service through various communication channels.

BeautyE-Commerce

Hiring Manager

Alex Irvin

Responsibilities

Be the first point of contact for customers via phone, email, and chat

Answer product and order questions with clarity and care

Troubleshoot issues and work toward quick, positive solutions

Keep accurate notes of customer interactions

Stay up-to-date on beauty brands and promotions so you can provide the best info

Bring a positive, helpful vibe to every interaction

Qualification

CommunicationCustomer service experienceComputer-savvyOrganizedDependableInterest in beauty products

Required

Strong communicator (written & verbal) who's friendly and professional

Organized, dependable, and able to multitask without losing focus

Computer-savvy with solid typing skills

Calm under pressure and solution-oriented

Prior customer service experience is a plus — but not required if you've got the right energy

Great for college students, especially those with morning classes and evening availability

Interest in beauty, skincare, or lifestyle brands = bonus points

Benefits

Real experience in a fast-paced, growing eCommerce brand

A supportive team that values your ideas and contributions

Opportunities to learn about beauty products and digital retail

A company culture that’s professional but never boring

Company

eCosmetics.com

We believe that by providing our customers a fast & easy experience, helpful service, and great savings - eCosmetics will continue to grow into our vision of becoming a household name, If you want to be a part of building something special you can start at inquires@ecosmetics.com.

Founded in 2019