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Infosys · 4 days ago

AMS Service Delivery Manager

Atlanta, GA

Full-time

Onsite

Senior Level, Lead/Staff

11+ years exp

Infosys is a global leader in next-generation digital services and consulting, seeking a Senior Manager for AMS Service Delivery. In this role, you will be involved in business process consulting, guiding teams on project processes, and ensuring the delivery of SAP AMS services across various platforms while collaborating with client stakeholders and managing multi-location teams.

ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware

No H1B

Responsibilities

Lead end-to-end delivery of SAP AMS services across S/4HANA, Basis, and Security

Manage multi-location teams and coordinate offshore/onshore delivery models

Ensure adherence to SLAs, KPIs, and contractual obligations

Drive continuous improvement initiatives, including automation, productivity enhancements, and process optimization

Oversee incident, problem, and change management processes in alignment with ITIL standards

Conduct regular governance meetings, including WSRs, QBRs, and client reviews

Collaborate with client stakeholders, internal teams, and third-party vendors to ensure seamless service delivery

Support transition planning, knowledge transfer, and stabilization activities for new engagements

Manage & Drive closure of Critical Incident Management calls (P1)

Lead RCA (Root Cause Analysis) and implement corrective actions for recurring issues

Manage budgets, forecasts, and resource planning for AMS operations

Ensure compliance with security, audit, and data protection standards

Qualification

SAP AMS deliveryService managementITIL certificationPMP certificationAgile certificationClient-facing skillsMulti-vendor deliveryStakeholder engagementBudget managementProcess optimizationCommunication skillsPresentation skills

Required

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 10 years of experience with Information technology

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

11 + years of experience in SAP AMS delivery and service management

Strong understanding of SAP modules including FI/CO, SD, MM, Basis, GRC

Familiarity with DevOps, RPA/AI initiatives, and automation tools in AMS environments

Proven ability to manage multi-vendor delivery models and large-scale AMS programs

Strong client-facing skills and experience managing Dir / VP -level relationships

Excellent communication, presentation, and stakeholder engagement skills

Proficiency in preparing and presenting WSRs, QBRs, burn reports, and dashboards

Preferred